AOHell. #1 for...some reason.
A month ago I let them sign me up for Connections, which would involve my getting coupons and a $50 Wal-Mart gift card in the mail. And they'd charge my credit card $20 a month if I didn't cancel it first. I intended on buying $50 worth of food and cancelling immediately. The card and coupons never arrived. It's been a month. I called about this once before, and was directed to Keyword: SHOP CHAT. Keyword SHOP CHAT doesn't exist, and instead sends you to a Web Search for "shop" and "chat" which has nothing to do with my problem. Go, AOL. Just you wait until you send me that Customer Service Survey.
I forgot to copypaste my latest discussion with Billing. It went something like "I need to transfer you to Technical Support for help with this Billing Issue". The autotransfer failed, so I transferred myself to Technical support.
Hello, Manzin. Welcome to Live Technical Support. My name is Homer.
RevManzin stated the question or problem as: I got disconnected getting transferred over here from Billing. I need my Connections cancelled. I need the 1-800 number to cancel the Connections subscription I was signed up for but never received..
Are you signed on with the same computer that you need assistance with?
You say, Sure.
TechLiveHARK says, Thanks for clarifying that.
TechLiveHARK says, I apologize for the inconvenience that this issue has caused you. (Just a side note. I HATE FAKE ATTEMPTS TO PLACATE ME. Take your shitty When Customers Go Bad crisis intervention book learnin' somewhere else, dickhead)
You say, I really, really don't know why they sent me to Technical support when this clearly is a Billing issue.
TechLiveHARK says, Manzin, may I know whether you wish to cancel your AOL Account?
You say, No.
You say, I do want the $50 gift card to Wal-Mart and coupons they said they'd send me.
TechLiveHARK says, Thanks for clarifying that.
TechLiveHARK says, I apologize for the inconvenience that this issue has caused you. (DIE)
You say, And then I want the Connections account for $20 a month or whatever it was cancelled.
TechLiveHARK says, Manzin, in connection to this issue please allow me to explain this to you.
TechLiveHARK says, I apologize for the inconvenience, but AOL has a department that specifically handles questions and problems concerning Billing issues.
You say, Right.
TechLiveHARK says, Please hold for a moment while I get you the contact information of AOL Billing Department from my resources for more information and assistance on this issue.
You say, Mhm.
TechLiveHARK says, Thank you for waiting. I appreciate your patience.
TechLiveHARK says, For more information and assistance with this issue, please call AOL Billing Department on :1- 888-265-8003 . (DIEDIEDIEDIE)
You say, *weeps*
You say, Don't make me call Indiaaaaaaaaaa....
TechLiveHARK says, I assure you that the Technicians at the AOL Billing Department would be more then happy to assist you regarding this issue.
You say, I'm sure they will. Thank you oh so much.
TechLiveHARK says, It has been my pleasure assisting you.
You say, Mhm.
TechLiveHARK says, Please try Keyword: Computing Tips. It is a good site within AOL that will help you make the most of your computer.
TechLiveHARK says, Please visit Keyword: COMPUTER TUNE-UP for helpful tips and tools on how to improve your computer's speed and performance.
TechLiveHARK says, Thank you for visiting America Online Live Help. If you need help again, just go to AOL Keyword:
Live Help, and we'll be here to assist you.
TechLiveHARK says, Have a good day!
You say, You too, thanks.
TechLiveHARK says, You're welcome.
AOL has no pity. They laugh at my pain. Soon I will get offline and spend 90 minutes on hold to India where I will talk to Prince or Rakeem who will be more than happy to tell me, in their Apu-Quickie-Mart voice, how my problem is easily solved by going somewhere else, talking to someone else, or doing something else. That won't work. Eventually I will hang up in a rage and they will bill me, and I will spend another 4 hours of my life screaming at them until they remove the charge and cancel the subscription, which was all I wanted in the first place.
Calgon, take me away....far, far away...
I forgot to copypaste my latest discussion with Billing. It went something like "I need to transfer you to Technical Support for help with this Billing Issue". The autotransfer failed, so I transferred myself to Technical support.
Hello, Manzin. Welcome to Live Technical Support. My name is Homer.
RevManzin stated the question or problem as: I got disconnected getting transferred over here from Billing. I need my Connections cancelled. I need the 1-800 number to cancel the Connections subscription I was signed up for but never received..
Are you signed on with the same computer that you need assistance with?
You say, Sure.
TechLiveHARK says, Thanks for clarifying that.
TechLiveHARK says, I apologize for the inconvenience that this issue has caused you. (Just a side note. I HATE FAKE ATTEMPTS TO PLACATE ME. Take your shitty When Customers Go Bad crisis intervention book learnin' somewhere else, dickhead)
You say, I really, really don't know why they sent me to Technical support when this clearly is a Billing issue.
TechLiveHARK says, Manzin, may I know whether you wish to cancel your AOL Account?
You say, No.
You say, I do want the $50 gift card to Wal-Mart and coupons they said they'd send me.
TechLiveHARK says, Thanks for clarifying that.
TechLiveHARK says, I apologize for the inconvenience that this issue has caused you. (DIE)
You say, And then I want the Connections account for $20 a month or whatever it was cancelled.
TechLiveHARK says, Manzin, in connection to this issue please allow me to explain this to you.
TechLiveHARK says, I apologize for the inconvenience, but AOL has a department that specifically handles questions and problems concerning Billing issues.
You say, Right.
TechLiveHARK says, Please hold for a moment while I get you the contact information of AOL Billing Department from my resources for more information and assistance on this issue.
You say, Mhm.
TechLiveHARK says, Thank you for waiting. I appreciate your patience.
TechLiveHARK says, For more information and assistance with this issue, please call AOL Billing Department on :1- 888-265-8003 . (DIEDIEDIEDIE)
You say, *weeps*
You say, Don't make me call Indiaaaaaaaaaa....
TechLiveHARK says, I assure you that the Technicians at the AOL Billing Department would be more then happy to assist you regarding this issue.
You say, I'm sure they will. Thank you oh so much.
TechLiveHARK says, It has been my pleasure assisting you.
You say, Mhm.
TechLiveHARK says, Please try Keyword: Computing Tips. It is a good site within AOL that will help you make the most of your computer.
TechLiveHARK says, Please visit Keyword: COMPUTER TUNE-UP for helpful tips and tools on how to improve your computer's speed and performance.
TechLiveHARK says, Thank you for visiting America Online Live Help. If you need help again, just go to AOL Keyword:
Live Help, and we'll be here to assist you.
TechLiveHARK says, Have a good day!
You say, You too, thanks.
TechLiveHARK says, You're welcome.
AOL has no pity. They laugh at my pain. Soon I will get offline and spend 90 minutes on hold to India where I will talk to Prince or Rakeem who will be more than happy to tell me, in their Apu-Quickie-Mart voice, how my problem is easily solved by going somewhere else, talking to someone else, or doing something else. That won't work. Eventually I will hang up in a rage and they will bill me, and I will spend another 4 hours of my life screaming at them until they remove the charge and cancel the subscription, which was all I wanted in the first place.
Calgon, take me away....far, far away...