Hello!

Apr 12, 2011 01:39

I'm a bit new to Lush products and I have a few questions ( Read more... )

return policy, storage questions, advice: skincare, general advice, samples

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v_odka April 14 2011, 17:49:20 UTC
FWIW, I absolutely love Enzymion and feel that Vanishing Cream is the one that feels like a stick of butter on my face! Haha. I'm very, very oily. OP, your best bet will just be asking for samples of both and trying them out before you spend the money.

And in regards to samples... Yes, it is perfectly fine to just ask for samples! I'm weird about free stuff so I do like to buy one product or at least talk with the SAs for awhile before I ask for a sample, but that's just me. I just feel weird about receiving free stuff (and the girls at my shop are absolutely AMAZING in regards to samples & things like that. FL Mall love forever <3 haha). Lush understands that not every product works for every person and you need to try things out before you spend the money.

And in regards to THAT... they're great about returns. You don't need your receipt or anything. As long as the product isn't expired and isn't more than halfway gone, you can return or exchange it. They may ask you a few questions, purely for documentation reasons (and i'm guessing it's also feedback for the company) but that's about it.

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marochi_x April 19 2011, 19:02:30 UTC
Haha yeah, I'd feel rude just asking for free samples and leaving. I'll definitely be buying a few things while I'm there, so hopefully they'll be as generous as your shop is!

Wow, Lush seems to just have amazing customer service overall. Thanks for all the info!

(Sorry for the late reply, by the way!)

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