update on lush uk problem..

[milkychuu]

so i posted about my problem with lush uk here earlier.. and yesterday i finally received my packet, even though the order still says pending.
however, the shipping was NOT special just like i clicked! i wanted normal shipping and i got it. but i'm STILL charged for expensive shipping! i don't understand what is going on. i've sent out 5 emails and

Comments

[girfan]

It might be worth it to call and speak to someone during (their) office hours.

[milkychuu]

i'm just scared it'll be extremely expensive to call;;
i'm in the u.s.

[sakurakessho]

Call using skype w/ skype out. It's cheaper. Or hell, can't Google Voice do it too?

[glitterpenguin]

That's very strange because usually emailing is fine. Make sure you're sending it to orders@lush.co.uk - that's who I emailed because I had a similar situation. Sometimes if you go back a page or give it time to reload, it will switch back over to the more expensive option.

[milkychuu]

yea, i'm emailing them on that one!
:/
i've even tried two different email addresses...

[glitterpenguin]

It's very strange. How long has it been since you emailed them? They're usually on the ball with it. And make sure you include your order number in the email. I don't know if they need it, but it couldn't hurt.

[milkychuu]

yea i included that, and i sent another email yesterday..
but my first one was on the day i ordered which was over a week ago

[milkychuu]

i sent the first email the first night i ordered!
and i didn't even get the summer promotion actually..
.56 kg weight

[jillybean956424]

Try emailing from a different email address. I had the same problem and got a response almost right away after using a different email address.

[riverfae]

i have also had no luck with the orders e-mail,in the end i had to call them, it's not so bad for me as i live in the UK,but yep no e-mail back from them at all.
If you can afford it i suggest calling them as they are very helpful on the phone