Comments | lj_support: Support changes

markf in lj_support

Support changes

Mar 12, 2013 15:46

Hi everyone! After careful consideration, support staff have decided that a few changes are needed to the support system in order to keep everything running as smoothly as possible given the current staffing & activity levels we have. Most of the changes are centered around the concept of removing barriers for support volunteers to help others, ( Read more... )

first post, support restructure

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alexia_drake March 13 2013, 01:54:28 UTC

That's great :D

About the stock answers of the categories that are removed, will they be added to one of the 6 remaining categories they fits best, or should we get them on the main stock answers page here http://www.livejournal.com/support/stock_answers.bml to answer the requests related to Communities, Entries, Userpics, etc?

slinkslowdown March 13 2013, 02:28:57 UTC

OH MY GOD I HAD NO IDEA ABOUT THAT PAGE

alexia_drake March 13 2013, 03:41:39 UTC

slinkslowdown March 13 2013, 03:43:23 UTC

/facepalm

Why did I never notice that?!

alexia_drake March 13 2013, 03:58:26 UTC

Haha, I'm sure it took me a while to notice the link as well. I can't remember, I started in 2008.

astronewt March 13 2013, 03:03:00 UTC

Stocks that are worth keeping/revising will be moved to the most relevant category when the time comes. So, stocks that cover general knowledge about communities, for example, will likely end up in gunk -- something that covers a problem/issue with userpics would probably be in troubleshooting, that sort of thing.

alexia_drake March 13 2013, 03:38:32 UTC

Ok, thank you.

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