Support changes

[markf]

Hi everyone! After careful consideration, support staff have decided that a few changes are needed to the support system in order to keep everything running as smoothly as possible given the current staffing & activity levels we have. Most of the changes are centered around the concept of removing barriers for support volunteers to help others,

Comments

[pmpe]

We need to update FAQ 150 if we don't use category Syndication (RSS) anymore? What category should be used for such requests?
And what about schools? vadim-i-z was admin in Schools Directory, so what to do with his privs now and where to handle such request?

P.S. What priv allow to mass move requests between categories? I still moving it manually one by one.

[markf]

We can actually probably just keep the Schools category and move any requests about it there manually. I just don't think we need to keep it as a category option for users opening requests since it is incredibly low volume at this point.

And yes, we will need to update that FAQ about Syn. Requests about Syndication should go to either Troubleshooting (for syn edits & problems with synfeeds not working) or G/Unk for general questions about them.

The ability to mass move requests is tied to the supportclose priv.

[fiddlingfrog]

This brings up an idea I had a couple months back - if Documentation is closed to new requests, can we use it as a place to collect requests that touch on documentation problems? So in addition to user requests about a particular FAQ getting moved there, any request where the answer-er thinks the FAQ needs amendment can be moved to Docs so that we can make appropriate adjustments.

Good idea / bad idea?

[markf]

Yes! Like Schools, I mostly just think it needs to not be an option for people to open new requests in, but as an archive/collector/to-do list for documentation related things it should be fine.

[fiddlingfrog]

FAQ 150 has been updated.