Paid compensation for site downtime

[theljstaff]

As many of you are aware, LiveJournal underwent an attack last week which resulted in some downtime and caused other accessibility issues during this time. While the attack is over, some intermittent issues remain which we are in the process of fixing

Comments

[primula_baggins]

Thank you!

[ext_766207]

Thanx

[darth_firefly]

Thanks!!

What about permanent members and downtime?

[phyncke]

As usual that does nothing for permanent members. Can we please have a few icon slots? Anything? We could not access the site either and that was also frustrating. You are not serious.

This is totally frustrating.

And don't say that permanent members don't deserve compensation for the same frustrations that everyone else have. That is just not true. This has been just as frustrating for me as anyone else...

LJ always forgets this level of member when it does this kind of thing.

Re: What about permanent members and downtime?

[homunculus]

tbh i'd like paid time i could pass on to others.

Re: What about permanent members and downtime?

[anjak_j]

This.

Re: What about permanent members and downtime?

[lady_angelina]

Are YOU serious?

All of the LJ staff and many of the volunteers have Permanent accounts, and they had just as much trouble as we end users did accessing the site. They're perfectly aware that Permanent users were affected, too.

The whole point of a Permanent account is to ensure your Paid time never expires and to enjoy the maximum limits of userpics and other perks not readily available to Paid users without purchasing add-ons. They can't offer us anything without having to raise some of the existing data limits, and I frankly see no need for it. It's really just the Paid users (and those who purchased add-on packages that have expiry dates) who have the most to lose from a concrete, financial standpoint.

[doeeyedbecky]

Thank you!!

[cloex_brosluvr]

Thank you and I agree, the permanent accounts should get something as well.

[wendymr]

Why? We were inconvenienced, sure, but so was everyone else, including basic/plus account users. We didn't lose money, which is what paid users are being compensated for.

[phyncke]

Because permanent users never get any form of compensation for lack of access either...in any way at all. We have repeatedly been left out of this kind of thing. Does not seem fair to me. All user levels should get something, actually. Just because we have pre-paid for our accounts.

Only fair.

[splitcomplex]

Because you don't seem to have actually read the comment you replied to...

"We didn't lose money, which is what paid users are being compensated for."