UNBELIEVABLE
I know I don't post here much any more, but I am just too angry tonight for it to be encapsulated into 140 characters.
I was in a bar tonight and one of the guys I was with fell over, breaking his wrist and injuring his leg. He hadn't been drinking, we'd only been there ten minutes. He was in so much pain and white as a sheet, just lying on the ground and not really moving at all. My sister and I are both First Aiders at our offices, so she went to help him while I called an ambulance and sent someone to get the bar's own First Aider.
The Duty Manager came over to me and was completely useless. I'm at home now, and I still don't know if that bar actually had a First Aider. But that's not what I'm (mostly) angry about.
What I'm angry about is that the manager point-blank refused to turn the music and TVs down. I told him "I'm on the phone to the emergency services, trying to give them the information that the ambulance needs, but I can't hear them and they can't hear me, so can you turn the music and TVs off?"
His response?
"I can't turn them off, people are watching the football."
UNBELIEVABLE. I asked him again and again, trying to get the point across that I COULDN'T HEAR WHAT THE EMERGENCY SERVICES WERE SAYING TO ME, but he wouldn't do it. I just have no words for how awful that is. And not only couldn't I hear the 999 people on the phone properly, but I had to shout back my answers - including exactly what his wrist looked like (turned around completely the wrong way) and of course the poor guy heard every word.
SO ANGRY. I am SO ANGRY.
And now I am off to research the owner of that bar, and possibly the Health & Safety Executive, and write a sternly-worded letter to them both.
I was in a bar tonight and one of the guys I was with fell over, breaking his wrist and injuring his leg. He hadn't been drinking, we'd only been there ten minutes. He was in so much pain and white as a sheet, just lying on the ground and not really moving at all. My sister and I are both First Aiders at our offices, so she went to help him while I called an ambulance and sent someone to get the bar's own First Aider.
The Duty Manager came over to me and was completely useless. I'm at home now, and I still don't know if that bar actually had a First Aider. But that's not what I'm (mostly) angry about.
What I'm angry about is that the manager point-blank refused to turn the music and TVs down. I told him "I'm on the phone to the emergency services, trying to give them the information that the ambulance needs, but I can't hear them and they can't hear me, so can you turn the music and TVs off?"
His response?
"I can't turn them off, people are watching the football."
UNBELIEVABLE. I asked him again and again, trying to get the point across that I COULDN'T HEAR WHAT THE EMERGENCY SERVICES WERE SAYING TO ME, but he wouldn't do it. I just have no words for how awful that is. And not only couldn't I hear the 999 people on the phone properly, but I had to shout back my answers - including exactly what his wrist looked like (turned around completely the wrong way) and of course the poor guy heard every word.
SO ANGRY. I am SO ANGRY.
And now I am off to research the owner of that bar, and possibly the Health & Safety Executive, and write a sternly-worded letter to them both.