Phone Follies
So we returned home Wednesday evening to find our answering machine blinking, for the first time in seven weeks and two days.
Yes! We have dial tone! Huzzah!
...It is typical of this whole process that the very first message on our newly-restored landline was from the phone company, asking us to confirm a carrier change. Which we had *not* asked for. It turns out that the rude woman mentioned in an earlier post did indeed push through an order to change our phone plan, despite me telling her at least five times not to. Thank goodness they have to confirm such things in a separate phone call, or we'd never have known about it until the next bill arrived.
(And the second message was a hang-up, presumably from a telemarketer. Why did we want this back, again?)
So I called up and talked to a very nice woman, who apologized and immediately canceled the change order. All good, right?
The next day I got a call from my contact at Frontier's president's office, checking to see if our service was restored. Which it was, and yay, but I also mentioned the rude woman and the unauthorized plan change. And it's a good thing I did, because it turns out that when the polite woman canceled the change order, she also canceled the cancellation of the DSL (it was all on the same order). So yes, she'd put our phone service back the way we wanted it, but she'd also kept the DSL I'd originally called to cancel.
Sigh.
My contact said she would sort everything out, and make sure we had (a) the same phone service we've had all along, (b) no DSL, and (c) no appalling early-termination fees for the DSL service we canceled because they weren't providing it. So we should be all sorted now... but I thought that the last time, and the time before that. I'll be very interested to see what our next bill actually shows.
Then I called our long-distance provider (AT&T) to let them know the service their service piggy-backs on was finally restored. The only problem there was that the person I talked to was sure I must be calling for something more complicated, and kept trying to make sure that we had all the credits we were supposed to. And that is why they get to keep our business, even if we maybe could save a few dollars going some other way.
We are slowly re-accustoming ourselves to having things working again, though I still automatically associate "have to call someone" with "have to sit on the cold cement porch with the cell crammed against one ear and my finger in the other ear to block the traffic noise". It's amazing how fast one can adjust to some completely ridiculous situation and start treating it as "normal".
This entry was originally posted at https://lizvogel.dreamwidth.org/185920.html because I got tired of dealing with whatever LiveJournal had broken this time. Comment whereever.
Yes! We have dial tone! Huzzah!
...It is typical of this whole process that the very first message on our newly-restored landline was from the phone company, asking us to confirm a carrier change. Which we had *not* asked for. It turns out that the rude woman mentioned in an earlier post did indeed push through an order to change our phone plan, despite me telling her at least five times not to. Thank goodness they have to confirm such things in a separate phone call, or we'd never have known about it until the next bill arrived.
(And the second message was a hang-up, presumably from a telemarketer. Why did we want this back, again?)
So I called up and talked to a very nice woman, who apologized and immediately canceled the change order. All good, right?
The next day I got a call from my contact at Frontier's president's office, checking to see if our service was restored. Which it was, and yay, but I also mentioned the rude woman and the unauthorized plan change. And it's a good thing I did, because it turns out that when the polite woman canceled the change order, she also canceled the cancellation of the DSL (it was all on the same order). So yes, she'd put our phone service back the way we wanted it, but she'd also kept the DSL I'd originally called to cancel.
Sigh.
My contact said she would sort everything out, and make sure we had (a) the same phone service we've had all along, (b) no DSL, and (c) no appalling early-termination fees for the DSL service we canceled because they weren't providing it. So we should be all sorted now... but I thought that the last time, and the time before that. I'll be very interested to see what our next bill actually shows.
Then I called our long-distance provider (AT&T) to let them know the service their service piggy-backs on was finally restored. The only problem there was that the person I talked to was sure I must be calling for something more complicated, and kept trying to make sure that we had all the credits we were supposed to. And that is why they get to keep our business, even if we maybe could save a few dollars going some other way.
We are slowly re-accustoming ourselves to having things working again, though I still automatically associate "have to call someone" with "have to sit on the cold cement porch with the cell crammed against one ear and my finger in the other ear to block the traffic noise". It's amazing how fast one can adjust to some completely ridiculous situation and start treating it as "normal".
This entry was originally posted at https://lizvogel.dreamwidth.org/185920.html because I got tired of dealing with whatever LiveJournal had broken this time. Comment whereever.