(no subject)
last saturday, i went to work early. i got there around 3:45, an hour early, and was expecting to wait around before clocking in at 4:50. the real reason i had gone in so early was because i was hoping to be able to talk to rheanna. i wanted to be told by her, face to face, what was going to happen with my schedule. everything i had heard before was through melissa, which didn't bother me, but it put melissa in a tough position. i wanted to get to the bottom of it myself. what i didn't realize until that afternoon was that melissa was going there for the same thing. she had been in a little earlier. i didn't really want to talk to rheanna the same day as melissa about the same thing, but i decided to stick to my original plan anyway. it didn't even matter though, because as soon as i arrived, jeff asked me if i wanted to earn a little extra money. so i clocked in at 4:00 and started working, instead of talking to rheanna. i decided that there was always sunday if i really needed to talk.
sunday was very interesting. i worked 5-11. i got there early again, around 4:25, and upon my arrival, rheanna asked me to get something out of her car for her, then clock in and come out to box, because she had to show me what i was going to have to deal with that night. she said it with a bit of a smile, so i knew there was a challenge ahead of me. when i got to box, steph showed me what was wrong. there were absolutely zero movie listings for sunday, so there was no way to sell tickets for that day. apparently earlier in the day they had been writing tickets out manually, without using the computers at all. then they decided to resolve the situation by going into the calendar section and selling the tickets with monday's date. that worked just fine, except that the computers were going very slowly and i had to keep going back into the calendar section for every transaction because it automatically resets itself to the correct date. but i could handle all that. it really wasn't bad, just a little tedious, but still manageable. what came later was what really tested my strength.
around 6 o'clock, a woman came out of one of the theaters. she complained that she had fallen in the theater and was hurt, so one of the workers called up to rheanna on the walkie-talkie. rheanna came down to talk to the customer. i couldn't really hear what first transpired between the two of them until the lady started screaming. she was yelling at rheanna and swearing like crazy. rheanna attempted to calm her down, but before i knew it, the woman was headed toward box office. i was the only one standing there. the woman grabbed one of our plastic displays that holds our birthday party information and started to walk away. she then ripped the paper from within the display, came right back over to box and hurled the plastic display across the counter. it came within inches of hitting me and slammed against the wall right behind me. it left a gash in the wall and landed in pieces on the floor. i couldn't believe it! at first i was just in shock at what had happened: an angry customer had almost pelted me with a plastic display...how ridiculous is that? anyway, i was fine until i had time to process what had happened. that's when i started to feel shaky and my stomach was in knots. the police came and i ended up having to fill out a police report. needless to say, it was quite an eventful night...and not the best time to talk to rheanna.
i went to boston on a field trip yesterday. it was fun and the strawberry shake i got from mcdonald's was amazing. it hit the spot.
i was supposed to go to the celtics game tonight. the tickets i ordered through my td banknorth rewards, however, failed to arrive on time and after talking to the customer service person, i realized that td banknorth wasn't going to do anything to help me. so, i stayed home instead. my parents advised me to go to the bank tomorrow and report to the manager how incredibly inadequate their rewards service is. i don't know if i'm going to though. i have a lot to do tomorrow, and i'm so sick of standing up for things only to be pushed back down again. i'm not in the mood for it anymore.
so that is what has happened in the last few days. a little hectic, but whatever. i'm working tomorrow night. maybe i'll talk to rheanna then.
sunday was very interesting. i worked 5-11. i got there early again, around 4:25, and upon my arrival, rheanna asked me to get something out of her car for her, then clock in and come out to box, because she had to show me what i was going to have to deal with that night. she said it with a bit of a smile, so i knew there was a challenge ahead of me. when i got to box, steph showed me what was wrong. there were absolutely zero movie listings for sunday, so there was no way to sell tickets for that day. apparently earlier in the day they had been writing tickets out manually, without using the computers at all. then they decided to resolve the situation by going into the calendar section and selling the tickets with monday's date. that worked just fine, except that the computers were going very slowly and i had to keep going back into the calendar section for every transaction because it automatically resets itself to the correct date. but i could handle all that. it really wasn't bad, just a little tedious, but still manageable. what came later was what really tested my strength.
around 6 o'clock, a woman came out of one of the theaters. she complained that she had fallen in the theater and was hurt, so one of the workers called up to rheanna on the walkie-talkie. rheanna came down to talk to the customer. i couldn't really hear what first transpired between the two of them until the lady started screaming. she was yelling at rheanna and swearing like crazy. rheanna attempted to calm her down, but before i knew it, the woman was headed toward box office. i was the only one standing there. the woman grabbed one of our plastic displays that holds our birthday party information and started to walk away. she then ripped the paper from within the display, came right back over to box and hurled the plastic display across the counter. it came within inches of hitting me and slammed against the wall right behind me. it left a gash in the wall and landed in pieces on the floor. i couldn't believe it! at first i was just in shock at what had happened: an angry customer had almost pelted me with a plastic display...how ridiculous is that? anyway, i was fine until i had time to process what had happened. that's when i started to feel shaky and my stomach was in knots. the police came and i ended up having to fill out a police report. needless to say, it was quite an eventful night...and not the best time to talk to rheanna.
i went to boston on a field trip yesterday. it was fun and the strawberry shake i got from mcdonald's was amazing. it hit the spot.
i was supposed to go to the celtics game tonight. the tickets i ordered through my td banknorth rewards, however, failed to arrive on time and after talking to the customer service person, i realized that td banknorth wasn't going to do anything to help me. so, i stayed home instead. my parents advised me to go to the bank tomorrow and report to the manager how incredibly inadequate their rewards service is. i don't know if i'm going to though. i have a lot to do tomorrow, and i'm so sick of standing up for things only to be pushed back down again. i'm not in the mood for it anymore.
so that is what has happened in the last few days. a little hectic, but whatever. i'm working tomorrow night. maybe i'll talk to rheanna then.