May 24, 2012 10:13
I'm beginning to suspect that the federal student loans administration doesn't really want anyone to pay back their loans. How else can I explain the bewildering and totally non-intuitive banyan tree of websites they have created? They're all related - they have the same logos on them and they use the same PIN to access them - but you can't go from one to the other - there is no easily viewable trunk that connects all the parts. Perhaps banyan tree is the wrong metaphor - the network is more like a collection of mushrooms, all connected by the roots, but seemingly unique. Stuff that SHOULD work together, doesn't. And, when you take the recourse of calling a physical human being - to continue the metaphor, perhaps this is appealing to a higher power? "Oh, God, explain these mushrooms to me!" - they cannot help you. "If you've done that, that's all I can tell you to do. Talk to the people at your school."
All I need to do is change the spelling on my last name to change a "w" to an "n". It's only wrong in ONE PLACE in the whole mushroom colony of websites, and that's the place where it really needs to be right so that I can consolidate my loans away from Sallie Mae. Gahhhh!