Comments | lilitufire: Warning: avoid LG products, their stocking and after sales repair service is shambolic

lilitufire

Warning: avoid LG products, their stocking and after sales repair service is shambolic

Jun 12, 2013 13:24

Hey folks, long time no post. Dropped in to tell you about a customer service fail that's so bad I really want as many people to know as possible. Feel free to pass the story on ( Read more... )

Comments 13

lilitufire June 12 2013, 12:25:47 UTC

Whole sorry saga ( ... )

lilitufire June 12 2013, 12:26:19 UTC

7. Third JTM engineer visit, which was completely unacceptable on a number of levels ( ... )

lilitufire June 12 2013, 12:26:46 UTC

11. After some chasing, I receive an email saying that LG are looking into the possibility of providing a replacement fridge, and in due course I am called by LG Customer Services to say this is the resolution that they are offering. I am given the model number, and we check that it will meet the purpose, including fitting where the old fridge went. The whole call was clearly couched as an offer which I was happy to accept, since it did resolve the issue of the broken handle, as well as the effective equivalent of the repair. I was happy with this outcome and believed the whole issue was resolved ( ... )

thekumquat June 12 2013, 13:51:59 UTC

Credit card refund? I've had much better luck with my card than certain companies.
Or small claims court if not keeping to Sale if Goods Act?

lilitufire June 13 2013, 09:55:38 UTC

Sadly I paid through Mastercard debit, and small claims won't be worth my time.

It's not really about the money, it's about the shocking awfulness of it. I guess at least I know each time I push back at them I'm eating into the profit they took from me in the first place but it's a small comfort. I'm genuinely shocked it's this bad, and that they really don't seem to care. I was expecting the escalation team to take one look and go "oh my god this is awful". Instead I'm being treated like a scrounger, and that's what I really don't like.

cz_unit June 12 2013, 21:26:34 UTC

Ouch. I hate poor service but it is good to see you. How is life and all?

lilitufire June 13 2013, 09:56:36 UTC

Heh. I really ought to do a fluffier update too, right?

Life is good. I've moved back to the UK and have been doing up the farm we bought. Heading towards done finally. It's been a long hard slog but worth it :)

cz_unit May 2 2014, 22:23:12 UTC

Drat, saw you unfriend. Good luck where you're going, and do write if possible. It's good to do.

CZ

lilitufire May 3 2014, 11:39:25 UTC

Hiya,

Resurrected this after several years and was trimming to decide what to do with it. I don't promise to update much but happy to add you back :)

Interesting Links for 13-06-2013 livejournal June 13 2013, 11:02:05 UTC

User andrewducker referenced to your post from Interesting Links for 13-06-2013 saying: [...] ) Warning: avoid LG products, their stocking and after sales repair service is shambolic [...]

lilitufire June 13 2013, 15:27:09 UTC

Thanks for spreading the word, Andrew - appreciate it!

sleepywarlord June 13 2013, 15:10:27 UTC

Came here cuz I saw your post on bad_service and I wanted to tell you what I learned after living a year in Korea without being blasted on the comm for it. I honestly would never buy anything expensive that is made in Korea, ever, after living there. They have buildings where they didn't insulate the windows, frost comes in and completely covers inside cabinets and freezes them shut, I got sick from mould in their heated floor system, and in the mount-on-the-wall air con system. I've had bad experiences with them in the hospital too, everything is shoddy. My fiance had a Hyundai, and they put the freaking circuit board under the drink holder and wanted to charge him for liquid damage when he spilled a drink (thankfully, he was able to talk them out of it because that's ridiculous). Just avoid Korean companies if you can, otherwise you take a gamble like you do when you buy things made in China :/

lilitufire June 13 2013, 15:26:20 UTC

Thanks for commenting. At the time I bought the fridge freezer, unfortunately, it was the only brand that offered a non plumbed in ice dispenser option on an American style fridge freezer so I was kind of stuck! I looked at product reviews which seemed OK so I took a gamble. My bad :(

The other players in the market seem to be equally bad for service repairs (Samsung, Daewoo) although Beko, which has a better rep, may have one (although I couldn't find it when I looked).

My solution when my unrepairable fridge bites the dust will be to get plumbing run from the utility room through the wall to give me more options with reputable companies rather than risk LG again.