Warning: avoid LG products, their stocking and after sales repair service is shambolic

[lilitufire]

Hey folks, long time no post. Dropped in to tell you about a customer service fail that's so bad I really want as many people to know as possible. Feel free to pass the story on

Comments

[lilitufire]

11. After some chasing, I receive an email saying that LG are looking into the possibility of providing a replacement fridge, and in due course I am called by LG Customer Services to say this is the resolution that they are offering. I am given the model number, and we check that it will meet the purpose, including fitting where the old fridge went. The whole call was clearly couched as an offer which I was happy to accept, since it did resolve the issue of the broken handle, as well as the effective equivalent of the repair. I was happy with this outcome and believed the whole issue was resolved.

12. After more time has passed, I send a chasing email enquiring on delivery times, to be told that LG have arbitrarily rescinded their offer of compensation and leading to the current chain of emails I'm having with them (I've given up on phoning as it's pointless and just wastes more of my money). Right now they have very reluctantly agreed to refund the money on the repair and are offering me a mighty £10 to cover the cost of the damage to the fridge and my phone calls trying to sort all this out. Clearly this is derisory (it doesn't even cover the cost of the calls) so discussions are ongoing.

Here ends my sorry tale. LG don't seem to be interested at all in trying to make good anything. I'm treated as a nuisance, basically. I wouldn't even buy a kettle from them personally but I really would advise people to stay away from any high value item you might want to try repairing. They are shambolic.