Insurance Nightmare
For the last four months I've been in the midst of an irritating hassle with car insurance. It started in September, when I went to go make my monthly payment online as usual. The website wouldn't allow me to do so however, and after calling up I found out that my policy had been terminated! Apparently the agency I went through decided to stop dealing with the insurance company. They said they sent me notice of this, but I didn't receive anything.
So, I looked up a local agency in Celebration, called them up and said to get me a policy with the same insurance company, Encompass. They ran a few quotes and found one with GMAC that was $20 a month cheaper, so I said sure, go for it. All was good until November when my first payment was actually due, and I received a bill schedule. According to it, my premium had more than doubled to over $2200 a year and my payments were over 200 a month instead of 80!!!
Naturally I called the agency to ask WTF and they said they would look into it. After a week with no answers, I called GMAC themselves and they said they never got proof of prior insurance, so upped my premium. I contacted Encompass, got my old documents, sent them to GMAC and they said they'd adjust it back down. All is good, right?
Wrong! I get all my new paperwork in the mail, and my insurance premium is STILL $300 a year higher than they originally quoted me. So, I contact the agency again. No response after a week, I call back and find out my agent is getting married/on a honeymoon. So someone else takes over my problem and says they will call me back in a few days. Its now been over a week since then, and I just got an email that says my insurance limits were higher than what was quoted originally so they had to up the premium. WTF!?!?! You guys are the ones that gave me that quote that lured me into switching in the first place!
I'm sorely disappointed in both the local agency's handling of my policy and customer skills and in GMAC's services. Time to switch to Geico?
So, I looked up a local agency in Celebration, called them up and said to get me a policy with the same insurance company, Encompass. They ran a few quotes and found one with GMAC that was $20 a month cheaper, so I said sure, go for it. All was good until November when my first payment was actually due, and I received a bill schedule. According to it, my premium had more than doubled to over $2200 a year and my payments were over 200 a month instead of 80!!!
Naturally I called the agency to ask WTF and they said they would look into it. After a week with no answers, I called GMAC themselves and they said they never got proof of prior insurance, so upped my premium. I contacted Encompass, got my old documents, sent them to GMAC and they said they'd adjust it back down. All is good, right?
Wrong! I get all my new paperwork in the mail, and my insurance premium is STILL $300 a year higher than they originally quoted me. So, I contact the agency again. No response after a week, I call back and find out my agent is getting married/on a honeymoon. So someone else takes over my problem and says they will call me back in a few days. Its now been over a week since then, and I just got an email that says my insurance limits were higher than what was quoted originally so they had to up the premium. WTF!?!?! You guys are the ones that gave me that quote that lured me into switching in the first place!
I'm sorely disappointed in both the local agency's handling of my policy and customer skills and in GMAC's services. Time to switch to Geico?