Dishwasher Drama
So T. decided that we needed a new dishwasher. Who am I to stop the man that fixes everything? So I said, COOL!!! Let's do it. He did the research, got his dad's copy of consumer reports and their dishwasher ratings. We decided to go with the CR Best Buy™ which was a Kenmore. Ugh, that means Sears. But all the online reviews said it was the BESTEST!
So, on December 26th, I ordered one online and had requested in store pickup. T is good at installing shit, so no problem and we'd save $110. We just wait for news from Sears that it's in the store ready for pickup. And we wait. And wait. And wait some more. I contact Sears Customer Service to find out why we hadn't received any emails. They tell me there's a hold up somewhere but they're not sure and she'd reprocess our request or somesuch. T gets word about two days later that it's in the store ready for pickup. YEEHAW!!! New Stuff! oh goody, oh goody.
T. gets it home...and he notices that the top rack seems a little FUBAR. The little wheel assembly looks like a two year old or a puppy got ahold of it and chewed it. Three hours on the phone with Sears and they promise to send someone out to fix it and INSTALL it for free! oh yes, this isn't so bad. T. handles it all! woohoo! I'm usually the one that has to deal with that crap. The fixit people call and confirm that they will arrive on Saturday Jan 5th b/w 8am and 12. mmmkay. Noon rolls around and T calls Sears, oh yeah, they're coming between 1pm and 6pm. Huh. T is PISSED! I shrug. Dude shows up at 6pm and informs us, well no, Mr. L. I don't install, I only repair. Great. He doesn't have the parts so he'll order them. well double great. He leaves. For his trouble his company had the audacity to charge Kenmore Warranty services $200 fucking dollars!!!
We got a wheel assembly a few days ago, but it was the wrong part. T. thinks it's the part that Sears ordered for him originally. I'm thinking there isn't another part coming. Meanwhile I have a brand spanking new Diswasher sitting in the middle of my living room!
ARRRGGGGHHHH
So, on December 26th, I ordered one online and had requested in store pickup. T is good at installing shit, so no problem and we'd save $110. We just wait for news from Sears that it's in the store ready for pickup. And we wait. And wait. And wait some more. I contact Sears Customer Service to find out why we hadn't received any emails. They tell me there's a hold up somewhere but they're not sure and she'd reprocess our request or somesuch. T gets word about two days later that it's in the store ready for pickup. YEEHAW!!! New Stuff! oh goody, oh goody.
T. gets it home...and he notices that the top rack seems a little FUBAR. The little wheel assembly looks like a two year old or a puppy got ahold of it and chewed it. Three hours on the phone with Sears and they promise to send someone out to fix it and INSTALL it for free! oh yes, this isn't so bad. T. handles it all! woohoo! I'm usually the one that has to deal with that crap. The fixit people call and confirm that they will arrive on Saturday Jan 5th b/w 8am and 12. mmmkay. Noon rolls around and T calls Sears, oh yeah, they're coming between 1pm and 6pm. Huh. T is PISSED! I shrug. Dude shows up at 6pm and informs us, well no, Mr. L. I don't install, I only repair. Great. He doesn't have the parts so he'll order them. well double great. He leaves. For his trouble his company had the audacity to charge Kenmore Warranty services $200 fucking dollars!!!
We got a wheel assembly a few days ago, but it was the wrong part. T. thinks it's the part that Sears ordered for him originally. I'm thinking there isn't another part coming. Meanwhile I have a brand spanking new Diswasher sitting in the middle of my living room!
ARRRGGGGHHHH