another day, another dollar....(damn, who got the raise?)
Just sitting here chilling out and relaxing for a little bit, before curling up on the couch with my guys. Work was one of those "meh" kinda days. Not too terribly bad, only really one boorish moron who without even saying simple pleasantries like oh, "please" and "thank you", pretty much demanded I send him user instructions on a third party wireless keyboard/mouse kit that he hadn't even ORDERED with the system he was "calling in" for support on. Total assclown. Fortunately for me, our support website just happened to have a link for a logitech wireless keyboard kit users guide. And true to form, whoever wrote up the documentation didn't bother mentioning WHAT the keyboard model was. Part of me was fuming that someone would have made that oversight, then again, it was the ONLY Logitech wireless keyboard we had on our site, so part of me could rest easy with the assumption that that was in fact what my customer was wanting.
At least he didn't scream at me saying "THIS ISN'T WHAT I WANTED, YOU STUPID JACKASS!"
The interesting part of my job is that I don't actually speak to people who call in for support. It's all chat based, which is so much nicer than having to talk to someone over the phone. If my cubby hubby Jon wants to call me, he's free to do so any time, and doesn't have to hear me say, "Sorry baby, can't talk right now, I've got an asshat holding on my other line." Nope, he can chit chat with me, while listening to me typing away furiously in the background. A few times I've sent him transcripts from some of my chat sessions, and it's always gratifying to see a reply from him along the lines of "What a stupid dumbass that person was." Never fails to bring a smile to my face. My job is quasi tech. support, quasi-quality feedback reporting. If there's content quality issues with our training documentation and support tools, our group is the one that tries our damnedest to push it through. With the specific product lines we support, we have to be the ones creating very specific call logs that will be looked at by engineering groups, third party vendors, failure analysis, you name it...Which means we have to be always on the ball, up to date on every last crazy quirk that could occur, gathering data out the yin-yang, and doing our damnedest to drive product quality improvements at the front end. It's challenging as hell...sometimes it's at the point where I could pull my hair out and scream. Sometimes I walk out of my hamster cage with my tail between my legs, wondering if what I'm doing is worth it. Sometimes I've stormed out of there with furious tears streaming down my face feeling like me and my group are the only ones who give a flying fuck about what we're doing, and no one else could give 2 shits about what we're trying to do. Thank god things at work are starting to turn a corner, and thank god I've got a good mgmt. team behind me.
What gets me through it, is coming home and having Jon smile at me, and say "Hey there sweet potato, i loves you."
When he smiles at me, it's in both his face and in his eyes, everything just gets better. When we curl up together at night, and he wraps himself around me and pulls me in tight, I realize that I am the luckiest man alive to have him in my life.
At least he didn't scream at me saying "THIS ISN'T WHAT I WANTED, YOU STUPID JACKASS!"
The interesting part of my job is that I don't actually speak to people who call in for support. It's all chat based, which is so much nicer than having to talk to someone over the phone. If my cubby hubby Jon wants to call me, he's free to do so any time, and doesn't have to hear me say, "Sorry baby, can't talk right now, I've got an asshat holding on my other line." Nope, he can chit chat with me, while listening to me typing away furiously in the background. A few times I've sent him transcripts from some of my chat sessions, and it's always gratifying to see a reply from him along the lines of "What a stupid dumbass that person was." Never fails to bring a smile to my face. My job is quasi tech. support, quasi-quality feedback reporting. If there's content quality issues with our training documentation and support tools, our group is the one that tries our damnedest to push it through. With the specific product lines we support, we have to be the ones creating very specific call logs that will be looked at by engineering groups, third party vendors, failure analysis, you name it...Which means we have to be always on the ball, up to date on every last crazy quirk that could occur, gathering data out the yin-yang, and doing our damnedest to drive product quality improvements at the front end. It's challenging as hell...sometimes it's at the point where I could pull my hair out and scream. Sometimes I walk out of my hamster cage with my tail between my legs, wondering if what I'm doing is worth it. Sometimes I've stormed out of there with furious tears streaming down my face feeling like me and my group are the only ones who give a flying fuck about what we're doing, and no one else could give 2 shits about what we're trying to do. Thank god things at work are starting to turn a corner, and thank god I've got a good mgmt. team behind me.
What gets me through it, is coming home and having Jon smile at me, and say "Hey there sweet potato, i loves you."
When he smiles at me, it's in both his face and in his eyes, everything just gets better. When we curl up together at night, and he wraps himself around me and pulls me in tight, I realize that I am the luckiest man alive to have him in my life.