GG sprint GG

[kingpedro]

Apparently Sprint has unloaded around 1000 of their customer because they call too much. Sprint spokesman states that these were the customers who called 40 to 50 more than regular customer every month for problems which Sprint felt had been resolved to the best of their ability. Does this kind of go against their "..never stops working for you"

Comments

[kingpedro]

Believe me, I am in no way defending AT&T for anything. I am originally a Cingular customer, which used to be SBC, the AT&T merger was not my idea. Since the merger I have noticed a steady increase in dropped calls or not even getting the call, and is the reason I'll be looking for a new carrier in November.

I know CDMA and TDMA are 2 different technologies (Time Division Multiple Access vs. Code Division Mutiple Access.) The network problems they have been experience since 2005 are due to tower overload, because at the time, and still today, Verizon and Sprint share a majority of cell phone towers across America. When Nextel was bought, Sprint piggybacked Nextel (so a tower is sharing 3 networks) to expand the network and make it more appealing.

I'm not saying AT&T is perfect, in fact I know there not, but Sprint is no honest angel. I can't speak for their PCS service, but they were notorious with there local and long distance land-line service for tacking on imaginary fees. For years people avoided Sprint because you had to analyze your bill with a microscope so you wouldn't get screwed.

I'm not saying I would not have done something similar if I were them, but looking at it from the outside, I'm sure there was another option. There always is.

[derekhale]

I have no experience with their local/long distance. My cell phone has been perfect though, except I guess I have missed a couple calls because they do not come through to the phone, I have heard of others having this problem with other carriers, but for a little while Sprint was bad about it. Has not seemed to be a problem over the past year though. Maybe that was what you were talking about about overloading the towers.

There may have been another option, but I worked in customer service long enough to know that people can be selfish, rude, unrealistic ass-hats. If Sprint did everything they could to fix the problem (if they really did like they said), then what else could they do?

I have had A LOT of contact with Sprint CSR's, mostly by way of my scheming to get free shit. They have NEVER failed to come through. I mean they handed me this Moto Q even though I was a year and 2 months away from when I should have received a phone discount. They gave me free text messaging, free 7pm N/W, anytime I ask for something they just hand it over.

It is because of this that I cannot believe that these people could not find a common ground with Sprint.