Customer is Always Right....and the worst ones always demand to be
So, for the past four days, I have been working at my Summer (and prior wished) hopefully long term job, as a a sales clerk at the Gap. Yeaahh! *sarcasm*
So far, I don't particularly mind working at the Gap. My coworkers are really nice and have been immensely patient with me with regards to me being a complete noob and the discounts I get are pretty nice too! (30-50% off things, yeaa!)
However, I more particularly don't want to work there anymore. It's not really that it's hard per se, it's more that I really don't enjoy providing customer service to people who DO NOT deserve good service because they are annoying as heck. That and I really don't like some of the procedural stuff the Gap does.
T* The cash registers annoy the heck out of me. The way it is set up is completely illogical at times. If I want to put a discount on an item, I have to hit transaction first, not item. If I want to look up customer information, I have to run to another register. And what is with the billions of ways to 'buy' something? Cash, debit cards, credit cards and gift cards are good enough. What is merchandise certificate? What in the world is an appreciation card? Can't you just give the people a coupon or something -_-;;
* Online returns are the bane of my existance. I already have enough problems as is with figuring out how to enter the item code. But the 'receipt' from the purchase has a billion of bar codes? Which one is the right one? And to process it, it is also illogical. When I did find the correct bar code, I had to basically say the receipt is not valid and then the screen to input items show up.
* Online returns part two (because I really hate online returns): why are the codes on the receipt incorrect? It isn't about changing the numbers for the store, but about sometimes omitting several numbers and punching a 001 in or sometimes just inputting it in as is. Make up your minds please! Wtf...and the clothes don't have bloody tags! So I have to figure out how to figure it out, with the adding of the ones and ommitting again...
* The bloody sensor things that are on pants are really irritating because they make a shrilling sound and are sometimes impossible to take off. Everyone hates them, why must they exist?
* Why are the codes for sizes so unorganized? If it's in size four in womens pants, it's 4000. For men a size 33 is 0033. Stick with one system please!! If it's four, use 04. If it's 33, please have 33 ;__;
* I hate how I don't know where anything is. Just when I became somewhat familiar after three days, they move things around. GRR!
* Walkie talkies, why are all of the ones I pick up broken? I can hear others, but when I signal for help, the others don't hear me. Me: Er, can someone help me? I have a line of like...5 people waiting....hello? Er..guys? Ehhhhh >>;; (later) Manager: *disapproving tone* Nancy, when you have three or more in line, please call someone to help you. Me: *thinks* but it didn't worrrkkk *cries* That and the earphones took me forever to figure out how to put on. Those are weird buggers.
* Gap cards. OMG. I have come to hate those words. Every bloody day I hear the manager rant for more gap cards and how she wants more and how we need to talk about it with the customers every freaking minute. I know you guys want more people to use it so that they can come back more for the sales offers and promotions and crap, but really. How many Gap cards can you possibly get to the same people who shop here? There are a bunch of tourists, yea, but most of the yuppies who shop their either already have a card (from their or Old Navy or Banana Republic), don't want another credit card, or are completely fed up about hearing about it. I've been lucky so far and have been able to sell one everyday, but really. You can only get so many people...I don't think we did so hot today (when I left we only sold one...and that was me. I left around 7pm...) so I will be hearing about this tomorrow. Oh joy.
* Gap Cards part two: most of the people who do get a Gap card do it only for the 15% off discount and then either don't use it and forget about it or cancel it immediately. That was the only reason why the one person got the card and why some other lady wanted to get it but didn't.
* Speaking of the last lady. Oh I hated her. This has nothing to do with the Gap, but I really wanted her to go away. I have never seen another more annoying customer, not in Gap so far and certaintly not in the House of Louie (because I've seen my share of picky customers) So right now the Gap is doing this 20% discount thing. If the people are lucky to get an extra thing on their receipt, they can take an online survey (customer experience!) to get 20% off of some item. Lovely right? Well, that woman had two of those and wanted to open up a Gap card for an extra 15% off. So she originally wanted 55% off her entire purchase. The Gap only allowed her to use the 20%'s on one item each. So she made three different transactions while there was a line of people piling up behind her. I rang her first 20% off sale, when I was on my second, she suddenly changed her mind and didn't want the sweater from the first one. So I had to grab my manager to void that one (I don't have access...) and manager-sshi wasn't that happy. Whilst I was ringing everything up, I was telling her to fill out the info for her Gap card. The lady didn't have a credit card on her (we need that credit card just to validate her information) but her mother (?) did. So I told her mother to fill out the thing. The mother refused. She says that she doesn't want to. So I asked her 25 some year old brother (?) to fill it. He didn't understand English and didn't have a credit card or ssn. By then I wanted to hurl my stapler because the line was up to 8 some people and she was still being fussy. Then, while I was on the last purchase and was halfway inputting her info, the trio find out that the Gap card is a credit card. They immediately don't want it and I had to redo their transaction again. And when I was halfway done with the retransaction, they added more things for me to scan. By then I would have paid THEM to leave. This happened all while they were angrily demanding things in spanish at me. The customer is always right is the worst saying ever.
* some other woman called to say that I rang her up for something but didn't include it in her bag. Old hag probably lost it somewhere and wanted to blame it on someone. I am like...100% sure that I included it. Hmp
* Omg. I forgot to sign back in today after lunch. For lunch, I get a half hour. I have to sign out then sign back in. I think I forgot to sign back in...crappp I think I also signed out for the last time incorrectly. OMG, bad day. ype your cut contents here.
All in all. I don't mind being employed by the Gap, I like my coworkers and the discounts are pretty nice. But I really can't stand how things are physically done and the types of yuppie folk I meet. But I will continue on with this job until a better, non retail or restaurant job is offered. Then I will drop it like no tomorrow. Screw the discounts. :/
...I really don't want to go to work tomorrow. I work nonstop until Thursday, someone kill me. >>;;;