Spent 27 minutes on hold, in order to speak to a representative, in order to cancel the account with the trash pickup people who pissed me off. However, apparently the call answering person needs to talk to Someone Else (tm) in order to do so. *They* get off work at 7pm, but she was on hold to them from 6:50 onward, and finally came back to me at 7 ( Read more... )