VERIZON system failure? or Nit wits are us?
It was a cold and windy....Oh wait wrong story......This story starts out. I am Moving and would like to cancel my account on this date.(pause for effect). I am moving in and would like to start my account on the this date. Seems simple yes ? The orgianl request was made for the 31st. with both parties there and both parties in agreement confirmed by VERIZON. The 31st rolls around No verizon person turns up. Let the true saga begin..........
PROBLEM: STOP SERVICE /START SERVICE on same day
SOLUTION: make apointment get conformation number
PROBLEM: SYSTEM kicks out install SYSTEM can not see stop service order
SOULTION: feel free to put in your own thoughts
A call is placed to Verizon at 6pm.
US: We where just wondering if the techniciion is going to be here tonight any time we have been waiting for him/her
THEM : We show no install order for this date or location.
US: Oh hmm well let me get you that conformation number (number given)
THEM : I'M SORRY FOR THIS INCONVENIENCE You will have to repalce the order.
US: Ah ok then, all information is then given. well things happen. ok then, are we on the same page now?.
can you just smell the the plot thickening
At 8:30 pm the same night all the VERIZON services go off nessatating a a second call to VERIZON.
US: Hi there all our services have gone off can you tell us why?(after giving information)
THEM: We show a cancilation order for this day.
US: oh, you have made an error and you need to restore the service. Let me explain what happened We called earlier today checking on the install order and found that it had been canciled during that conversation we canciled the cancil order and reset up the apointment to have services extended to this date 4/5 which was the earliset they could come and do the install. can you restore the service tonight?
THEM : let me transfer you to the tech. department.
starting to grow old listening to really bad annoying music.
US : Hi there an error has been made ( give all above information)
THEM: We are so sorry for the inconvience lets see what we can do for you.
Time passing in slow agony
THEM: keep holding
US: ok look the problem is simple you need to restore srevice that you incorrectly turned off
THEM: We show pending service to this account.
US: look at your notes (see above explanation)
THEM: WE can"t do anything for you tonight everyone in that dept. has gone home.
US: Hmm well thanks for all the not help you have given us in fixing your error.(click)
So there we sit no internet, no TV, forced to read books or find other amusments. not really an issue just an inconveniance.
The next day .
Two people call VERIZON (see above explanation)
US: can you restore service?
THEM: We have a cut off order.
US: (see above explanation) We don't unserstand why it is so hard for you to turn the service back on that you mistakenly turrned off and then extend the service untill this date (4/5) Let me talk to a supervisor.
THEM : what is the issue?
US:(See above explanation) We need you to restore service.
transfer, transfer, transfer, hold, hold, hold.
many many hours later four or five calls later (see above explanation)
The phone service is restored.
Oh I know lets call VERZION
US: hi we called yesterday this is our problem (see above explanation) You have restored phone srevice the least desired thing. we want you to restore the internet and the cable.
THEM: we are so sorry for the inconvenice.
US: please don't say that we no longer care that your sorry, How hard can it be to restore service that you turnd off incorrectly?
THEM:well lets get past this I understand your fustration.
US: not really but we'll go along with it.
THEM: now what seems to be the issue?
US: (see above explanation) can you fix this today?
THEM: there is a pending order for this address.
US: yes we know stop looking at that, It has nothing to do with restoreing service and extending untill this date (4/5) You need to do what ever you do and restore the service!
THEM: let me transfer you to the fios dept.
US: Oh GOD not again, yet more really bad music. temper riseing BP headded upwards. can feel head getting ready to pop off neck and spinn madly about the room crimson streams shooting out of what was left of neck.
THEM: How can we help you
US: (see above explanation!) after a very long chatt moving right on up to suporvisor. Can you restore service ?
THEM: There is a pending order ....
US: ok then you have moved in to just plain stupid. (see above explanation) click
Tatic change: after much disscusion amongst ourselves
US: Hi Verizon please read the notes attached to this file.
THEM: I'm so sorry for the inconvinece. lets get this fixed.
US: ok
THEM: SOme one put in the wrong code here this should have never happened. We will get this expidited for your right away .
US: ok thank you.
WE went right to suporvisor gave all the information required and several hours later that day internet and cable restored.
After going over everything in great detail We where once again given conformation numbers for the stop service and the start service dates 4/5
US: Hi VERIZON we where wondering if the tech. is going to come today you did say between 8am and 12 noon its now past that time.
THEM: do you have an order number?
US: Yes its abc 123
THEM: that order was canciled.
US: You have got to be kidding ! WHY WAS IT CANCILED?!
THEM: you can't have service going into this location and have another order to install befor there is a cancilation order.
US: (see above explanation) very bad word now. Incompatent nit wits! We set up the cancilation to run concurant with the install so there would be a smooth transition what is the (instert very very bad words) problem?
After approximatly 8 and 1/2 hours of phone calls speaking with suporvisors and other depts. resolution is, are you ready ?
We now are forced to go with out internet and cable for 4 days forget the phone !
We had several thoughts on what to do.most of which would probobly be illegal
we did look at changing service to another however that provedto be more expensive with less net service (slower mps)
good thing We are good friends with our neighbors some of us can piggy back on their signal. We have air TV. As well as DVD player.
As for my self well lets just say I can read a book.
PROBLEM: STOP SERVICE /START SERVICE on same day
SOLUTION: make apointment get conformation number
PROBLEM: SYSTEM kicks out install SYSTEM can not see stop service order
SOULTION: feel free to put in your own thoughts
A call is placed to Verizon at 6pm.
US: We where just wondering if the techniciion is going to be here tonight any time we have been waiting for him/her
THEM : We show no install order for this date or location.
US: Oh hmm well let me get you that conformation number (number given)
THEM : I'M SORRY FOR THIS INCONVENIENCE You will have to repalce the order.
US: Ah ok then, all information is then given. well things happen. ok then, are we on the same page now?.
can you just smell the the plot thickening
At 8:30 pm the same night all the VERIZON services go off nessatating a a second call to VERIZON.
US: Hi there all our services have gone off can you tell us why?(after giving information)
THEM: We show a cancilation order for this day.
US: oh, you have made an error and you need to restore the service. Let me explain what happened We called earlier today checking on the install order and found that it had been canciled during that conversation we canciled the cancil order and reset up the apointment to have services extended to this date 4/5 which was the earliset they could come and do the install. can you restore the service tonight?
THEM : let me transfer you to the tech. department.
starting to grow old listening to really bad annoying music.
US : Hi there an error has been made ( give all above information)
THEM: We are so sorry for the inconvience lets see what we can do for you.
Time passing in slow agony
THEM: keep holding
US: ok look the problem is simple you need to restore srevice that you incorrectly turned off
THEM: We show pending service to this account.
US: look at your notes (see above explanation)
THEM: WE can"t do anything for you tonight everyone in that dept. has gone home.
US: Hmm well thanks for all the not help you have given us in fixing your error.(click)
So there we sit no internet, no TV, forced to read books or find other amusments. not really an issue just an inconveniance.
The next day .
Two people call VERIZON (see above explanation)
US: can you restore service?
THEM: We have a cut off order.
US: (see above explanation) We don't unserstand why it is so hard for you to turn the service back on that you mistakenly turrned off and then extend the service untill this date (4/5) Let me talk to a supervisor.
THEM : what is the issue?
US:(See above explanation) We need you to restore service.
transfer, transfer, transfer, hold, hold, hold.
many many hours later four or five calls later (see above explanation)
The phone service is restored.
Oh I know lets call VERZION
US: hi we called yesterday this is our problem (see above explanation) You have restored phone srevice the least desired thing. we want you to restore the internet and the cable.
THEM: we are so sorry for the inconvenice.
US: please don't say that we no longer care that your sorry, How hard can it be to restore service that you turnd off incorrectly?
THEM:well lets get past this I understand your fustration.
US: not really but we'll go along with it.
THEM: now what seems to be the issue?
US: (see above explanation) can you fix this today?
THEM: there is a pending order for this address.
US: yes we know stop looking at that, It has nothing to do with restoreing service and extending untill this date (4/5) You need to do what ever you do and restore the service!
THEM: let me transfer you to the fios dept.
US: Oh GOD not again, yet more really bad music. temper riseing BP headded upwards. can feel head getting ready to pop off neck and spinn madly about the room crimson streams shooting out of what was left of neck.
THEM: How can we help you
US: (see above explanation!) after a very long chatt moving right on up to suporvisor. Can you restore service ?
THEM: There is a pending order ....
US: ok then you have moved in to just plain stupid. (see above explanation) click
Tatic change: after much disscusion amongst ourselves
US: Hi Verizon please read the notes attached to this file.
THEM: I'm so sorry for the inconvinece. lets get this fixed.
US: ok
THEM: SOme one put in the wrong code here this should have never happened. We will get this expidited for your right away .
US: ok thank you.
WE went right to suporvisor gave all the information required and several hours later that day internet and cable restored.
After going over everything in great detail We where once again given conformation numbers for the stop service and the start service dates 4/5
US: Hi VERIZON we where wondering if the tech. is going to come today you did say between 8am and 12 noon its now past that time.
THEM: do you have an order number?
US: Yes its abc 123
THEM: that order was canciled.
US: You have got to be kidding ! WHY WAS IT CANCILED?!
THEM: you can't have service going into this location and have another order to install befor there is a cancilation order.
US: (see above explanation) very bad word now. Incompatent nit wits! We set up the cancilation to run concurant with the install so there would be a smooth transition what is the (instert very very bad words) problem?
After approximatly 8 and 1/2 hours of phone calls speaking with suporvisors and other depts. resolution is, are you ready ?
We now are forced to go with out internet and cable for 4 days forget the phone !
We had several thoughts on what to do.most of which would probobly be illegal
we did look at changing service to another however that provedto be more expensive with less net service (slower mps)
good thing We are good friends with our neighbors some of us can piggy back on their signal. We have air TV. As well as DVD player.
As for my self well lets just say I can read a book.