(no subject)
why are people so horrible?
Today at 4:26 I got yelled at by a customer. I know what time it was 'casue the cashier on the register was due to leave in 4 minutes. This mother and daughter (kid was same height as mom, make your best guess at the age) put thier basket on the counter and proceed to rummage thru it for a bit. Fine, whatever, it's common. I contiued doing my cleaning up thing at the counter while Loren rang the lady up. All of a sudden I hear this lady getting a little loud, "That's not right! Those are supposed to be clearance!" I immediately turned around and told both the lady and Loren, "Don't worry, I'll go check the aisle. I remember exactly where those are too." And I take off, and just as I find the item I radio to Loren, "What's the sku on the register".... Within moments I hear a page for a manager to the register. That's odd, I think, Loren knows exactly where I am... As I think that suddenly that lady has dragged her daughter to where I was and she begins yelling at me. She was yelling loud enough for half the store to hear! She was incoherrent she was raving so much. She told me I was the rudest person she'd ever met, and it only got better from there. I tried to let her go, but she wasn't running out of steam and she was getting personal and in my personal space. Finally I had it and I said to her calmly, "All I've done is try to help you...." got cut off by more yelling about how she'd seen me huffing and puffing and throwing things about when I was so obviously pissed off that they'd been taking thier time deciding, yada yada yada.... Let me just say, she must have been on crack or something 'cause none of that shit happened, I'd been standing there doing paper work and answering the phone. I'd had nothing in my hands to throw! Like I said, she was getting louder, closer, and more personal in her comments, so I calmly said to her, "Maam, I understand you're upset, but you have No right to speak to me this way." Which only made her louder and nastier, "LIKE HELL I DON'T!!!!" she screamed at me. So I spun around and walked away as another manager was approaching the scene. I ran to the office only after deciding I couldn't just walk out the front door and not come back. When I got there my favorite manager, Danette, and another very cool co-worker were sitting there chatting. I just screamed, "I've been yelled at for the last freakin time!" and sat there and started crying like a baby. They were a little taken aback. When I could breathe normally I told them what happened. The both looked pretty stunned. "You?! Rude?!" There's a huge difference in how I treat my customers from how I treat the rest of you guys... I'm really very nice to the customers. Anyway, they were nice and claming to me and let me just chill 'till I could get it together. Christie, the manager who had to deal with the psycho bitch, came back to find out my side of it (she knew the lady was crazy to begin at least). So I told her. Needless to say, I'm in no trouble at all, but it was still pretty fucking upsetting. Oh yeah, did I mention that the distric manager was in the store today too? Yeah.
I just don't get it. I truly am clueless as to what set this woman off. Yeah, there have been times where Loren and I have gotten a little impatient with a customer who is completely unaware of the 15 people in line behind them, but there was nobody else in line so we really didn't care. I mean, I could see her maybe picking up on body language somehow, but the thing is... I wasn't even thinking a single negative thing about this customer. There was NOTHING the least bit remarkable about this customer until she threw a fucking hissy fit. And as far as Loren, 3 minutes to the end of her shift and she offered first to go to the aisle to check the price. As far as I'm concerned that was the nicest thing she could have done in the situation. Usually when a customer is a prick like this, you can see the grain of truth in thier comments, even if it's that they misread the situation. In this case, I'm completely flumoxed. That bothers me. That's what has me the very most upset I think. I guess if I could say, yeah well I did take a big breath before I headed off, maybe she thought I was sighing and that got her started... then I could write her off as an oversensative ass. With out even something that little to point to, it just makes me fucking angry. How fucking dare you say such untrue and mean things that attack my very character?! I have a sterling reputation at my job. I'm damn good at my job. Who the fuck are you to say that I was Mean, that I "trew things around," like I was "throwing a tantrum because I had a customer." Who the Fuck do you think you are that you have the right to speak to me like that?! To make blatantly false accusation to get me fired?!
Normally I can shrug these assholes off, even if it takes a half hour. This one is just sticking with me.
At least the district manager understood the situation before I left at 5:00... when I said good night she told me to go get a drink, that I deserved one after that. So, that's good at least. I do feel a little silly. Some of my co-workers wanted to go beat the lady for making me cry. All of them were just kinda in wonder since they all think I'm so very sweet. I'm not really all that nice, I'm just polite. I guess they all take that as beeing really nice since politeness seems to be dead.
I just want to leave society. People fucking suck.
Today at 4:26 I got yelled at by a customer. I know what time it was 'casue the cashier on the register was due to leave in 4 minutes. This mother and daughter (kid was same height as mom, make your best guess at the age) put thier basket on the counter and proceed to rummage thru it for a bit. Fine, whatever, it's common. I contiued doing my cleaning up thing at the counter while Loren rang the lady up. All of a sudden I hear this lady getting a little loud, "That's not right! Those are supposed to be clearance!" I immediately turned around and told both the lady and Loren, "Don't worry, I'll go check the aisle. I remember exactly where those are too." And I take off, and just as I find the item I radio to Loren, "What's the sku on the register".... Within moments I hear a page for a manager to the register. That's odd, I think, Loren knows exactly where I am... As I think that suddenly that lady has dragged her daughter to where I was and she begins yelling at me. She was yelling loud enough for half the store to hear! She was incoherrent she was raving so much. She told me I was the rudest person she'd ever met, and it only got better from there. I tried to let her go, but she wasn't running out of steam and she was getting personal and in my personal space. Finally I had it and I said to her calmly, "All I've done is try to help you...." got cut off by more yelling about how she'd seen me huffing and puffing and throwing things about when I was so obviously pissed off that they'd been taking thier time deciding, yada yada yada.... Let me just say, she must have been on crack or something 'cause none of that shit happened, I'd been standing there doing paper work and answering the phone. I'd had nothing in my hands to throw! Like I said, she was getting louder, closer, and more personal in her comments, so I calmly said to her, "Maam, I understand you're upset, but you have No right to speak to me this way." Which only made her louder and nastier, "LIKE HELL I DON'T!!!!" she screamed at me. So I spun around and walked away as another manager was approaching the scene. I ran to the office only after deciding I couldn't just walk out the front door and not come back. When I got there my favorite manager, Danette, and another very cool co-worker were sitting there chatting. I just screamed, "I've been yelled at for the last freakin time!" and sat there and started crying like a baby. They were a little taken aback. When I could breathe normally I told them what happened. The both looked pretty stunned. "You?! Rude?!" There's a huge difference in how I treat my customers from how I treat the rest of you guys... I'm really very nice to the customers. Anyway, they were nice and claming to me and let me just chill 'till I could get it together. Christie, the manager who had to deal with the psycho bitch, came back to find out my side of it (she knew the lady was crazy to begin at least). So I told her. Needless to say, I'm in no trouble at all, but it was still pretty fucking upsetting. Oh yeah, did I mention that the distric manager was in the store today too? Yeah.
I just don't get it. I truly am clueless as to what set this woman off. Yeah, there have been times where Loren and I have gotten a little impatient with a customer who is completely unaware of the 15 people in line behind them, but there was nobody else in line so we really didn't care. I mean, I could see her maybe picking up on body language somehow, but the thing is... I wasn't even thinking a single negative thing about this customer. There was NOTHING the least bit remarkable about this customer until she threw a fucking hissy fit. And as far as Loren, 3 minutes to the end of her shift and she offered first to go to the aisle to check the price. As far as I'm concerned that was the nicest thing she could have done in the situation. Usually when a customer is a prick like this, you can see the grain of truth in thier comments, even if it's that they misread the situation. In this case, I'm completely flumoxed. That bothers me. That's what has me the very most upset I think. I guess if I could say, yeah well I did take a big breath before I headed off, maybe she thought I was sighing and that got her started... then I could write her off as an oversensative ass. With out even something that little to point to, it just makes me fucking angry. How fucking dare you say such untrue and mean things that attack my very character?! I have a sterling reputation at my job. I'm damn good at my job. Who the fuck are you to say that I was Mean, that I "trew things around," like I was "throwing a tantrum because I had a customer." Who the Fuck do you think you are that you have the right to speak to me like that?! To make blatantly false accusation to get me fired?!
Normally I can shrug these assholes off, even if it takes a half hour. This one is just sticking with me.
At least the district manager understood the situation before I left at 5:00... when I said good night she told me to go get a drink, that I deserved one after that. So, that's good at least. I do feel a little silly. Some of my co-workers wanted to go beat the lady for making me cry. All of them were just kinda in wonder since they all think I'm so very sweet. I'm not really all that nice, I'm just polite. I guess they all take that as beeing really nice since politeness seems to be dead.
I just want to leave society. People fucking suck.