What the hell was that?! Part the Second
Remember last week? This one was worse, the customer part anyway. We got crazy stupid busy. Seriously. I've never seen the lobby that full at that time of day even in the height of tourist season. Plus drive thru's backed up. The passengers in one car were so loud I had to ask them to be quiet or we wouldn't help them because we couldn't understand them. Very next car I said we'd be right with them, and the response was a string of swearing along the lines of how dare we make them wait. I informed them that if they were going to behave like that they could just keep driving, we do not need to put up with that. He told me "hey, we pay your taxes". What? Even if that made sense, they aren't even begining to pay enough. They kept yelling to each other, then one said "nevermind, we're going inside."
So, lobby's full and manager is taking money in drive thru. I hear the loud jerks come in and the next thing I see is the door open and some guy start to walk in behind the counter. Manager tells him he's not allowed to do that and shuts the door, goes back to other customer. Door opens right back up again and he starts coming in again. Manager actually has to push him out and tells him he can't come back, he says "I'm just going to punch in my order, seeing as you won't do it". Seriously? So drunk he can't see that there are only 2 of us, and that there are at least 15-20 other people in the lobby.
They finally got served and while they were waiting for the food I heard one tell the other to put his hand in the register. Soooo close to calling the cops on those guys.
Had another one who ordered 15 burgers, 40 nuggets, 3 fries and drinks. He decided we should give him a discount because he brought us such a big order. When I told him we couldn't because we have no say in that kind of thing, it's got to be okayed with the boss he told me to call the boss. Ya, right. I'm going to call the boss at 3 am for you because you're cheap. Wanna save money? Don't order so much. Wanna be cheap and get a discount on your order, come at a decent time of day.
Finally the rush ends and we change the menu only 30 mins behind (after running around like crazy and cutting corners where we could, yay more exercise!) Now that we're changed over and it's relatively slow, time to go back and do whatever we didn't get a chance to do earlier. Suddenly, manager comes back and says there's a customer in lobby who needs me to call 911. So I grab the phone and call (better me than her, she's got a thick accent). Customer said he couldn't walk and he's diabetic. So the operators asking me questions that I'm shouting to the manager whos watching the customer because we only have one phone and it's plugged into the wall. From what I got from her responses to what I told her, it really wasn't that serious, but she told me to stay with the guy until the ambulance showed up.
So I get to stand out there for the 10 or so minutes til the bus showed up. Yup, not that serious. Guy practically told me flat out that he's taking the ambulance because he has no money for a cab. He keeps going on about his problems with his feet and such, and all I could think was that I knew the guy from somewhere. Then he mentioned that he had to take and ambulance in Winnipeg and it cost him $700 because AISH didn't cover him there and showed me his AISH card he now keeps around his neck. He told me he was on the greyhound and people kept asking him about it... the it hit me. I saw him at the Calgary greyhound station last time I went to Vancouver. He was waiting in the Winnipeg line, and he was distracting me from my reading because he was complaining to the people around him so loud I could hear him across the room. Ambulance finally came and I helped the paramedics in, then went back to work.
If next week is like this, I'm asking for another person on.
So, lobby's full and manager is taking money in drive thru. I hear the loud jerks come in and the next thing I see is the door open and some guy start to walk in behind the counter. Manager tells him he's not allowed to do that and shuts the door, goes back to other customer. Door opens right back up again and he starts coming in again. Manager actually has to push him out and tells him he can't come back, he says "I'm just going to punch in my order, seeing as you won't do it". Seriously? So drunk he can't see that there are only 2 of us, and that there are at least 15-20 other people in the lobby.
They finally got served and while they were waiting for the food I heard one tell the other to put his hand in the register. Soooo close to calling the cops on those guys.
Had another one who ordered 15 burgers, 40 nuggets, 3 fries and drinks. He decided we should give him a discount because he brought us such a big order. When I told him we couldn't because we have no say in that kind of thing, it's got to be okayed with the boss he told me to call the boss. Ya, right. I'm going to call the boss at 3 am for you because you're cheap. Wanna save money? Don't order so much. Wanna be cheap and get a discount on your order, come at a decent time of day.
Finally the rush ends and we change the menu only 30 mins behind (after running around like crazy and cutting corners where we could, yay more exercise!) Now that we're changed over and it's relatively slow, time to go back and do whatever we didn't get a chance to do earlier. Suddenly, manager comes back and says there's a customer in lobby who needs me to call 911. So I grab the phone and call (better me than her, she's got a thick accent). Customer said he couldn't walk and he's diabetic. So the operators asking me questions that I'm shouting to the manager whos watching the customer because we only have one phone and it's plugged into the wall. From what I got from her responses to what I told her, it really wasn't that serious, but she told me to stay with the guy until the ambulance showed up.
So I get to stand out there for the 10 or so minutes til the bus showed up. Yup, not that serious. Guy practically told me flat out that he's taking the ambulance because he has no money for a cab. He keeps going on about his problems with his feet and such, and all I could think was that I knew the guy from somewhere. Then he mentioned that he had to take and ambulance in Winnipeg and it cost him $700 because AISH didn't cover him there and showed me his AISH card he now keeps around his neck. He told me he was on the greyhound and people kept asking him about it... the it hit me. I saw him at the Calgary greyhound station last time I went to Vancouver. He was waiting in the Winnipeg line, and he was distracting me from my reading because he was complaining to the people around him so loud I could hear him across the room. Ambulance finally came and I helped the paramedics in, then went back to work.
If next week is like this, I'm asking for another person on.