Looking for some opinions

[ixchel55]

I hate the idea of sounding rude and assholish when dealing with people who are basically waiting on me in some capacity, especially when it's via email and the person who gets the email may not be the one I need to be pissed with. It smacks too much of people who come into my store and bitch me out because of a company policy which I have no

Comments

[kelly_girl]

I've worked Customer service on the phone and through email. Someone has definitely dropped the ball on your order. Maybe your next email should be in about 48 hours. Ask for a supervisor and/or a phone number. Keep copying the emails you have sent and received.

Even though your first email was to the wrong department you may want to email them again, since they are the only ones that have responded. Apologize for emailing them but explain the situation. Maybe something happened where all the reps are out or new or something. That's how I got into Cust. Serv. because the only two night reps went on maternity leave at the same time.

They just kinda threw me in and told me to copy and print everything and they'd take care of it on day shift. I did a good job so they trapped me into being a cust serv rep when I came back from layoff.

You have been very polite and patient but it's time someone from their organization stepped up and took some responsibility and did something.

Are there any other sites that sell the CDs? How about any sites or LJ communities that are about them? Maybe someone on one of those can clue you in to what's happening. I'd check them to see if anyone else is currently having problems getting their orders.

Hope this helps.

[ixchel55]

To my knowledge, no one else sells the cds. They're still a fairly small band but are beginning to make a name for themselves. I know they have a MySpace and brynwulf let me know they've been putting considerable effort into their YouTube site lately. If I can't get some satisfaction from my last email in a couple of days, I'll check out the others. Thanks for the suggestions!