(no subject)
Last night definitley sucked. I don't freak out when I deal with shitty people at work six days a week, because I do it all the time, and I'm good at what I do, and I can handle it. But I have never worked anywhere more unorganized and more unprofessional than at the copper door. New menu is a bust. It's not even that the items on it are bad, it's just that the kitchen can not keep the ingredients that they need STOCKED. There's always at the very least twelve items on the 86'd list. AT LEAST. Any other place I have worked at, if we run out of something in the kitchen, we run to the store to replace it or we will get a delivery ASAP. At the wrap we use a ton of organic produce and we never seem to have a problem with not having enough to go around until the next delivery. I just don't fucking get it. I have looked and felt like an idiot there a number of fucking times, but last night was "the straw that broke the camels back" so to speak. Not to mention retard chef who can not cook meat how the customers order it, and when it gets sent back gets super irritated and makes some shitty comment about how he is going to ruin a perfectly cooked (RARE) piece of meat. FUCK OFF. There are so many people in that kitchen prepping and cooking at all times, it seems a bit ridiculous that sixty percent of my tables have to wait at least a half an hour - to twenty minutes to get the appetizers that they ordered long before they ordered their entrees. And when their entrees do come out, they are missing key ingredients.
So over it. This effects MY tips. The kitchen is getting paid no matter what happens, but I am the one that looks foolish and has to deal with unhappy/unsatisfied customers. Not to mention, at least every other ticket, we are comping meals or giving away free drinks or desserts because the customers were that unhappy with their meals.
I understand that the menu is "new" (it has been out for a little over a month, ha.) but get your shit and your crew together.
UGHHHHH.
Do i stay because it is supposedly going to be peak season soon where i make good hourly and i will start making decent tips? Or do I quit and say fuck it, because they have made me feel/look stupid long enough?
Last night i came home crying my eyes out from having a panic attack, from having to deal with angry customers ALL NIGHT. Literally, not one of my tables were happy with their food. I do my best to smooth over situations with unhappy customers, because that is my job to make sure their experience is a positive one, and i have been in customer service for years, i know what i am doing. But last night nothing i did was good enough. I left my shift early because i started having a panic attack and was shaking and crying. My moron of a boss tried to get me to stay because it wasn't fair to leave my closing duties on other people. (Even though, he has let other girls leave for having headaches.) Anyways, I just feel pissed off today.
So over it. This effects MY tips. The kitchen is getting paid no matter what happens, but I am the one that looks foolish and has to deal with unhappy/unsatisfied customers. Not to mention, at least every other ticket, we are comping meals or giving away free drinks or desserts because the customers were that unhappy with their meals.
I understand that the menu is "new" (it has been out for a little over a month, ha.) but get your shit and your crew together.
UGHHHHH.
Do i stay because it is supposedly going to be peak season soon where i make good hourly and i will start making decent tips? Or do I quit and say fuck it, because they have made me feel/look stupid long enough?
Last night i came home crying my eyes out from having a panic attack, from having to deal with angry customers ALL NIGHT. Literally, not one of my tables were happy with their food. I do my best to smooth over situations with unhappy customers, because that is my job to make sure their experience is a positive one, and i have been in customer service for years, i know what i am doing. But last night nothing i did was good enough. I left my shift early because i started having a panic attack and was shaking and crying. My moron of a boss tried to get me to stay because it wasn't fair to leave my closing duties on other people. (Even though, he has let other girls leave for having headaches.) Anyways, I just feel pissed off today.