Vindication
So I walk into the store today with a vague remembrance of what occurred yesterday, but I'd already put it out of my mind. It's amazing what putting words onto paper does for me. It's cathartic. Anyway, R was already in when I got there (the past couple of times we both opened, I've beat him...strangely, I'm usually exactly on time or a little late). While I worked on the opening routine, he came up to me and said he'd had a realization yesterday afternoon.
It happened when P put some of the travel books SAM had returned onto the returns shelf. We'd looked up one book--Let's Go Rome, I believe--and we've never carried it. R was in the back doing the DC at the time, and P commented how the books that had been returned weren't even ones we carried. Somehow this jogged a memory--SAM had actually done this before. About a year ago, he came in and returned a bunch of travel books, this time in twos, from the DM's base store. He did not have a receipt and went ballistic when R told him he'd get store credit only. Yesterday, when R finally did the return and marked up the receipt (standard practice for ALL returns), SAM flipped out again. It is now clear that this guy is pulling something. R said he'd make sure to bring it up on the conference call and at the managers' meeting next week.
You have no idea how good that makes me feel.
And, it was customer appreciation day at the bank. They had cookies. :)
Still more fun at work...
We have these Halloween baskets that we're trying to sell as an add-on purchase. Basically, if you bought any three kids' books, you could get the basket for $5.99. After a few weeks, you could get the basket for $5.99 with *any* purchase. Now, you can just buy the basket, and it's 75% off the original $12.99 price. I went around putting price change stickers on them, and came across one basket that had been used as a trash receptacle. Gee, thanks. Even better, I later discovered that the trash was from a Super Scratch and Sketch book where some lovely child was, er, practicing his or her spelling of four-letter words. Book, come join the returns pile.
R looked at the packing list for the 200 copies of It's Not Easy Being Green we got in while he was gone. He noticed that while the store address was correct, the store number was not. And it was also addressed to something like "store managers' meeting." The other store (the next one northeast of here) is the one receiving all the book giveaways for the meeting; this was supposed to go there. Whoops. Well, at least we know why there were so many copies of it. One of the district's managers is going to come pick it up on Sunday.
We still haven't figured out what the deal is with the multiple boxes of 60-count Mangas. We've received three of them. Then, this afternoon, we got a phone call from a Borders Express in Portland...yes, that would be Oregon...saying they'd gotten our shipment by mistake. They'd gotten three more boxes of 60-count Mangas that were supposed to be delivered to us instead. This has to do with our horrible new inventory system. All of the company's store numbers are going to be changing--totally sucks to be us--and our new number is the Portland store's old number, apparently. No, this won't cause any confusion whatsoever.
Oy...just oy.
It happened when P put some of the travel books SAM had returned onto the returns shelf. We'd looked up one book--Let's Go Rome, I believe--and we've never carried it. R was in the back doing the DC at the time, and P commented how the books that had been returned weren't even ones we carried. Somehow this jogged a memory--SAM had actually done this before. About a year ago, he came in and returned a bunch of travel books, this time in twos, from the DM's base store. He did not have a receipt and went ballistic when R told him he'd get store credit only. Yesterday, when R finally did the return and marked up the receipt (standard practice for ALL returns), SAM flipped out again. It is now clear that this guy is pulling something. R said he'd make sure to bring it up on the conference call and at the managers' meeting next week.
You have no idea how good that makes me feel.
And, it was customer appreciation day at the bank. They had cookies. :)
Still more fun at work...
We have these Halloween baskets that we're trying to sell as an add-on purchase. Basically, if you bought any three kids' books, you could get the basket for $5.99. After a few weeks, you could get the basket for $5.99 with *any* purchase. Now, you can just buy the basket, and it's 75% off the original $12.99 price. I went around putting price change stickers on them, and came across one basket that had been used as a trash receptacle. Gee, thanks. Even better, I later discovered that the trash was from a Super Scratch and Sketch book where some lovely child was, er, practicing his or her spelling of four-letter words. Book, come join the returns pile.
R looked at the packing list for the 200 copies of It's Not Easy Being Green we got in while he was gone. He noticed that while the store address was correct, the store number was not. And it was also addressed to something like "store managers' meeting." The other store (the next one northeast of here) is the one receiving all the book giveaways for the meeting; this was supposed to go there. Whoops. Well, at least we know why there were so many copies of it. One of the district's managers is going to come pick it up on Sunday.
We still haven't figured out what the deal is with the multiple boxes of 60-count Mangas. We've received three of them. Then, this afternoon, we got a phone call from a Borders Express in Portland...yes, that would be Oregon...saying they'd gotten our shipment by mistake. They'd gotten three more boxes of 60-count Mangas that were supposed to be delivered to us instead. This has to do with our horrible new inventory system. All of the company's store numbers are going to be changing--totally sucks to be us--and our new number is the Portland store's old number, apparently. No, this won't cause any confusion whatsoever.
Oy...just oy.