Time spent

[hunterdpanther]

I've finally decided to take a bit of time to sit and do my post AC / cat-ch up post. Been a long time since I've done a post of any sort other than to wish a couple of friends a happy b-day. Life has been seemingly routine without much happening other than doing the day-to-day work thing. I very much enjoy my new position at work but its not very

Comments

Some clarifications

[giza]

- The catering order had to be put in 72 hours in advance. Between that and past problems we've had numbers, we did not want to put ourselves in a position to "guess" how many people were going to upgrade this year.

- I do not know the exact cost, but an extra plate is not "a few dollars". The cost of one of the reasons why we did not want to guess how many people were going to Super Sponsor and end up spending too much money.

- I do not know why you were not informed about not getting the luncheon when you upgraded. I will check with Registration and Kage and one of us will get back to you. I apologize if there was any confusion.

Re: Some clarifications

[hunterdpanther]

I've responded to Bigtig's comment and I thank you for yours as well, Giza.

[bigtig]

Hi! I run reg for the con. It was either myself or one of my senior staff that handled your upgrade.

I did instruct my staff this year on the new policy that we can't offer luncheon's for folks who upgrade on site. To the best of my own memory, I tried to make it quite clear to upgrading folks that this was not possible.

Obviously, I or my staff didn't in your case. And I owe you a sincere apology for it.

If at all possible, I'd like to figure out who handled your upgrade. Do you recall the day and approximate time you registered?

Also, since your primary motivation was the luncheon and we screwed up, I'm more than willing to refund you and your friend down to a sponsor. We are not in the habit of grafting our attendees, and I won't have even the implication of that floating around.

Feel free to contact me at bennie@anthrocon.org. Especially with badge contact information so I can arrange the refund.

[hunterdpanther]

I do remember who it was that performed the actual upgrade, Bennie. It was you. However, I don't believe that I stated anything about the "reason" for the upgrade to you directly at that point. It was earlier, when initially finding out how to upgrade (and being redirected a couple of times), prior to getting to you. I do not recall who specifically it was that we said "We want to upgrade to Super Sponsor so we can do the luncheon thing." to. It is very possible, especially in the business of Friday registration, that anything following "We want to upgrade to Super Sponsor" wasn't even heard by the individual(s). Just as when I was handed the bag, if anything was said about it not including the luncheon invite any longer, was not heard by me or pat. We didn't notice until we opened the bags and found no luncheon invite

[xydexx]

Sorry I wasn't more helpful.