M1
I obviously have to rant about this. The payment system of M1 left so much to be desired and it has caused me much unfortunate inconvenience today. Though their customer service remains at tip-top, I just got to let this out.
I made a payment for my bill via internet banking 2 days ago. Since my debts were cleared, I thought there shouldn't be any problems in upgrading my line. I went to my customer's place after work (thank you very very very much, his shop is at Tampines) with so much anticipations that I will be getting my new pink phone.
Then, M1 decided to play a nasty trick on me. The payment is not updated because payments through internet banking take 2 - 5 working days to be updated. I stared at my customer, then the boy, then my customer again and both gave me that I-really-don't-know-what-you-can-do face. So I called M1 and asked if there's anything they could do about it since my customer is a dealer and not a M1 shop (where they could possibly be more lenient with the regulations). The lady said there's no way she could change the payment status for my mobile line since its an automated system. My customer could let me have the phone 1st but it will be unfair for him IF anything was to go wrong so I told him it will be okie. What he wants to do for me is to deliver the phone to me once the status is updated. I appreciate that.
To think that the customer service officer was still blabbering about me being a loyal customer for the past 7 years. If I so loyal customer, are you not able to lift up a simple yet silly regulation of your company? I definitely won't run away since I'm so loyal to you and the freaking thing is I can actually provide you with the date, time and transaction reference of my payment. Fucking hell. Anyway, she's a nice lady and its not her fault. She still "hope I've a nice day" at the end of the conversation.
Thank you leh, if you travel all the way from Bukit Batok to Tampines just because you want to get a phone but in vain, will you still think I'll have a nice day?
Roll eyes.
Yours,
M1-customer, Shan
I made a payment for my bill via internet banking 2 days ago. Since my debts were cleared, I thought there shouldn't be any problems in upgrading my line. I went to my customer's place after work (thank you very very very much, his shop is at Tampines) with so much anticipations that I will be getting my new pink phone.
Then, M1 decided to play a nasty trick on me. The payment is not updated because payments through internet banking take 2 - 5 working days to be updated. I stared at my customer, then the boy, then my customer again and both gave me that I-really-don't-know-what-you-can-do face. So I called M1 and asked if there's anything they could do about it since my customer is a dealer and not a M1 shop (where they could possibly be more lenient with the regulations). The lady said there's no way she could change the payment status for my mobile line since its an automated system. My customer could let me have the phone 1st but it will be unfair for him IF anything was to go wrong so I told him it will be okie. What he wants to do for me is to deliver the phone to me once the status is updated. I appreciate that.
To think that the customer service officer was still blabbering about me being a loyal customer for the past 7 years. If I so loyal customer, are you not able to lift up a simple yet silly regulation of your company? I definitely won't run away since I'm so loyal to you and the freaking thing is I can actually provide you with the date, time and transaction reference of my payment. Fucking hell. Anyway, she's a nice lady and its not her fault. She still "hope I've a nice day" at the end of the conversation.
Thank you leh, if you travel all the way from Bukit Batok to Tampines just because you want to get a phone but in vain, will you still think I'll have a nice day?
Roll eyes.
Yours,
M1-customer, Shan