If you don't want to join a boycott (and I'll be the first to say it won't work), you can probably still let Qwest know how you feel by linking to this in your own blog. Maybe we can make enough of a stink for them that my fixed income neighbor actually GETS free phone service.
I am completely dumbfounded. I have dealt with other customer service people who didn't understand how to act with an irate customer, but this person takes the cake. He should be fired. There's no excuse for his behavior.
Hmm (sorry, I may be missing my latin keys, or pressing extra ones, although Im doing my best not to)
Anyhow, I'd say, he shouldn't be fired.
He should be fired repeatedly. Repeatedly. So says I, the phone technical support person (in my past). Not sales.
Sales should fire, and execute him, just to resurrect (haha Im not sure how this word is wrote when I am drunk! Bite me, Im russian!) him, and fire and execute him. Repeatedly (for some reason I suspect that there are some extra letters there, but that might be paranoia. ZAP ZAP ZAP PARANOIA!).
Heh. I've done phone support too and I agree with you completely. I've had customers chew me out. You're not supposed to take it personally. You're suppose to be a professional. Some people don't understand that as a rep, while you do have the right to hang up on a customer who is cussing, customers still have the right to be angry, which is something some reps never understand.
My moment of inarticulation came while I was on the phone. Had I been thinking clearly I would have kept this guy on the phone for several more minutes, and gotten the dirt necessary to stick him with a nice, juicy fine.
The good news is that the conversation was short enough that I was able to remember much of it word-for-word.
That's a special kind of stupid, right there. How the heck is he going to raise your rates when you're not even a customer??? Not only that, but if you're on the nationwide Do Not Call list, and you haven't done any business with them for (I think) eighteen months, it was a violation for them to call you in the first place.
I dunno, an escalation to the FCC might be in order. They can get fined something like $11,000 per violation, and I'd say they deserve it--twice. But I'm evil that way.
My number is on the National Do Not Call Registry. After I bought something from a company, a telemarketer representing that organization called me. Is this a violation?No. By purchasing something from the company, you established a business relationship with the company. As a result, even if you put your number on the National Do Not Call Registry, that company may call you for up to 18 months after your last purchase or delivery from it, or your last payment to it, unless you ask the company not to call again. In that case, the company must honor your request not to call. If they subsequently call you again, they may be subject to a fine of up to $11,000
( ... )
Out of curiosity, are you on the Federal DNC list? If so, and if you've specifically requested that you be put on the company's DNC as well, then it is absolutely illegal. A company can only call you if you're on the DNC list if you've done business with them before AND if you're not on their list.
I highly recommend calling the BBB and filing a complaint against the company, and contacting the DNC Registry as well.
Note that the Federal DNC isn't for business numbers; the Qwest guy was calling about small-business rates, so *that* part was probably legal. On the other hand, "put me on your do-not-call list" *is* permitted for businesses, so that part is still right out.
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If you don't want to join a boycott (and I'll be the first to say it won't work), you can probably still let Qwest know how you feel by linking to this in your own blog. Maybe we can make enough of a stink for them that my fixed income neighbor actually GETS free phone service.
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http://demonicgerbil.livejournal.com/392187.html
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Anyhow, I'd say, he shouldn't be fired.
He should be fired repeatedly. Repeatedly. So says I, the phone technical support person (in my past). Not sales.
Sales should fire, and execute him, just to resurrect (haha Im not sure how this word is wrote when I am drunk! Bite me, Im russian!) him, and fire and execute him. Repeatedly (for some reason I suspect that there are some extra letters there, but that might be paranoia. ZAP ZAP ZAP PARANOIA!).
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And as sales support (that I did), SALES are supposed to understand and acceopt it but _Doubly So_.
Well, I understand that it maybe so for legitimate companies, and not some nefarious ISPs :> But I mean, what the hell?
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The good news is that the conversation was short enough that I was able to remember much of it word-for-word.
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Wow.
That's a special kind of stupid, right there. How the heck is he going to raise your rates when you're not even a customer??? Not only that, but if you're on the nationwide Do Not Call list, and you haven't done any business with them for (I think) eighteen months, it was a violation for them to call you in the first place.
I dunno, an escalation to the FCC might be in order. They can get fined something like $11,000 per violation, and I'd say they deserve it--twice. But I'm evil that way.
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My number is on the National Do Not Call Registry. After I bought something from a company, a telemarketer representing that organization called me. Is this a violation?No. By purchasing something from the company, you established a business relationship with the company. As a result, even if you put your number on the National Do Not Call Registry, that company may call you for up to 18 months after your last purchase or delivery from it, or your last payment to it, unless you ask the company not to call again. In that case, the company must honor your request not to call. If they subsequently call you again, they may be subject to a fine of up to $11,000 ( ... )
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I highly recommend calling the BBB and filing a complaint against the company, and contacting the DNC Registry as well.
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