Time for a Qwest boycott...

[howardtayler]

I know, I know, they won't notice. But I'm done doing business with them

Comments

[mamaslyth]

I am completely dumbfounded. I have dealt with other customer service people who didn't understand how to act with an irate customer, but this person takes the cake. He should be fired. There's no excuse for his behavior.

[xnrrn]

Hmm (sorry, I may be missing my latin keys, or pressing extra ones, although Im doing my best not to)

Anyhow, I'd say, he shouldn't be fired.

He should be fired repeatedly. Repeatedly. So says I, the phone technical support person (in my past). Not sales.

Sales should fire, and execute him, just to resurrect (haha Im not sure how this word is wrote when I am drunk! Bite me, Im russian!) him, and fire and execute him. Repeatedly (for some reason I suspect that there are some extra letters there, but that might be paranoia. ZAP ZAP ZAP PARANOIA!).

[mamaslyth]

Heh. I've done phone support too and I agree with you completely. I've had customers chew me out. You're not supposed to take it personally. You're suppose to be a professional. Some people don't understand that as a rep, while you do have the right to hang up on a customer who is cussing, customers still have the right to be angry, which is something some reps never understand.

[xnrrn]

Meh. I meant as support that you are supposed to understand and accept it.

And as sales support (that I did), SALES are supposed to understand and acceopt it but _Doubly So_.

Well, I understand that it maybe so for legitimate companies, and not some nefarious ISPs :> But I mean, what the hell?

[xnrrn]

And 2 meh, I did not have a right to hang up on a customer. Only to calm them down, and try to understand what's their problem (calming up and undestanding was the fun bit, I loved a lot. Even that I do not like agitated custmers, and they were rare in my area of expertise with customers).