Manager Melt down (where did thoust go, subject?)
Okay, so maybe not a complete meltdown, but I was so proud of my manager this morning:
I got in last night and noticed that the lazy fucking shoppers had taken all of our luggage carts and not returned them...then I was repeatedly hassled all evening (until 2 a.m.) by other Canadian shoppers, asking where the "trolleys" were. But there's not much I can do when the lazy shits don't return them so they can save 4 minutes the next morning on their trip back to canada. Unlike last year, they all were happy with the laundry carts I offered and then immediately returned them to me. Sad their earlier counterparts couldn't be that gracious or hell...fucking decent...especially with the sign on them stating "Return to Lobby" which does not equal: "Keep as long as you like, you whores."
Then B shift told me about room 228...the woman called down at 9 p.m., ranting and screaming about her room had not been cleaned and repeatedly told B shift that she deserved and would get "compensation." "B" asked if she had put her DND up and the woman vehemently said no. "B" offered to send up our houseperson (evening) and have him clean it...and again, that was not good enough and she didn't want to be disturbed. 10 minutes later, she calls back for towels and cups and again screams she wants "compensation." Head of Housekeeping was back in at that point to pick up her man (who works front desk) and checked the logbook...the bitch had her DND up all day. Houseperson mentions this upon delivery of items and she begrudginly admitts it was up. But still wants "compensation."
When my manager gets in this morning, I relate the information and show him "B"s notes. Not 5 minutes later, banshee comes down with husband in tow to check out. Normal checkout until she says "and does this show what you are going to do for me for last night?"
Oh man, he was already pissed about the cow's taking our luggage carts and just went off on this woman. I've never been so proud in my life!!! She lied right to his face at first then changed her story to say "yes, the do not disturb was on, but only from 8:30 a.m. until 11:15 a.m." I was like "bitch, please, you were still at the mall at 11:15 a.m. and you know it, you dumbass cunt." But I never got the chance to say it out loud...my manager did a great job of tearing her a new one.
The woman then insulted his "personality" and couldn't believe he was a manager.
The end result: I managed to keep myself from jumping the desk to strangle the coniving liar, but manager gave her the night free anyway.
I did send some pretty good death glares her way. Her husband...just stood next to her and looked at his shoes. Felt kinda sorry for him.
Edit: and dumbass new girl was fired...finally. Apparently insulting guests and pizza delivery guys wasn't enough...losing money wasn't and neither was accusing sniffling guests of being on drugs was not...but she spent an hour one night gossiping with a guest and ignoring everything around her...then proceeded to exclaim loudly that overweight women in our area were "Water Buffalos" which infuriated my coworker who might be a little touchy on her weight. When she said "excuse me?" Dumbass merely giggled and said "oops, she heard me." Yeah...that was all she wrote...Which was good. She was a rather ignorant Joe Hoe.