Book Review: "Fierce Conversations" by Susan Scott
I outlined a chapter in a previous entry, but this is a more general overview of the book.
It is VERY recommended. It is full of useful and actionable advice.
In Section 4 it outlines feedback, then how to do confrontations. That was probably the best part.
But it also talks about being aware of how much you don't know, about the value of other people's perspectives. (The color of their section of the beach ball.)
It talks about being real, talking about real things. I just read something by a guy named DiJulius about FORD conversations: Family, Occupation, Recreation, Dreams, and how knowing these will make you connect better with your clients. I think this relates to that.
It talks about listening for deeper truths and also the uses of silence. It talks about setting your ego aside and being in conversations where you only ask questions. It tells you to take responsibility for your emotional wake. (I recall being told that the boss sets the weather in the business.)
It's a book I'd like to give everyone who works for me, but it was a HARD book to read. It took me almost two weeks of reading some every day to get through it. That's partly because it was so NEW to me that I had to underline so much. I think I dog-eared 18 separate pages. It feels like a book I want to keep handy.
For a quick version, here's her TED Talk: https://www.youtube.com/watch?v=oVKaXUB4EFg
This gives me some ideas for how to start "Family Meetings", an idea I got from a guy at the conference in Orlando on how to be a high-functioning interwoven family of independent adults. I've been trying to figure out how to get the kids home for Sunday dinners (or the equivalent) as a thing. This is real talk about important things is related somehow.
It is VERY recommended. It is full of useful and actionable advice.
In Section 4 it outlines feedback, then how to do confrontations. That was probably the best part.
But it also talks about being aware of how much you don't know, about the value of other people's perspectives. (The color of their section of the beach ball.)
It talks about being real, talking about real things. I just read something by a guy named DiJulius about FORD conversations: Family, Occupation, Recreation, Dreams, and how knowing these will make you connect better with your clients. I think this relates to that.
It talks about listening for deeper truths and also the uses of silence. It talks about setting your ego aside and being in conversations where you only ask questions. It tells you to take responsibility for your emotional wake. (I recall being told that the boss sets the weather in the business.)
It's a book I'd like to give everyone who works for me, but it was a HARD book to read. It took me almost two weeks of reading some every day to get through it. That's partly because it was so NEW to me that I had to underline so much. I think I dog-eared 18 separate pages. It feels like a book I want to keep handy.
For a quick version, here's her TED Talk: https://www.youtube.com/watch?v=oVKaXUB4EFg
This gives me some ideas for how to start "Family Meetings", an idea I got from a guy at the conference in Orlando on how to be a high-functioning interwoven family of independent adults. I've been trying to figure out how to get the kids home for Sunday dinners (or the equivalent) as a thing. This is real talk about important things is related somehow.