Why McDonalds remains the bottom standard for service...
McDonald’s Restaurant #32068 - 1842 Cotillion Dr, Dunwoody GA, 30338
(770) 730 - 0741
On the morning of March 20th at 12:30 AM, I took my son to your store to buy him an Angus Burger and a Shamrock Shake. I pulled to the front of the two order posts and searched for the shake prices. They were not to be found, so I asked the worker what the shake prices were. In badly broken English he informed me that he didn’t know. I asked him to look for a price on the inside board. He then told me in a very rude tone that I had to buy it to find the price. He then proceeded to take other orders from cars behind me in line (at the second screen) and tell them to go around me. I waited there for 11 minutes with no helpful answer from him. He never gave me the price for the shakes, insisting he didn’t know and that he had no way to find out. When I drove to the window he got ruder and more insulting with his tone, all in the presence of my son. I sat at the window waiting for a price and he stomped off, creating a back up of at least 7 cars. Finally another worker (younger black gentleman) arrived to assist. The first worker (Hispanic fellow) refused to help me order the shakes even after he was given the info that he wasn’t able to find on his own. I informed him I would like to place my order with the more knowledgeable and respectful employee who was actually trying to help. At this point the rude employee was downright belligerent and he told me that he was the manager and that the other employee would not be allowed to help me. So, I asked if I could place the order again, and he told me to leave the line. After 21 minutes total at your store I left with no food or satisfaction.
Fortunately I got proper treatment from competent staff at the Roswell Road store when I traveled over there. They were able to give me the information on who to contact and report the problems to higher authority and hopefully have the addressed properly. And while they attempted to apologize for this event, I informed them that there was no need for them to apologize for your stores failures and I thanked them for their concerns and I felt embarrassed they were forced to offer apologies for things they had not done.
I am not sure what kind of management you have or if this was just a very rude hourly employee with delusions of power, but I was extremely disappointed and offended by this treatment. His lack of basic knowledge of your product and prices was bad enough, but his treatment of me and my son was inexcusable. This kind of person has no business in areas dealing with the public or service. I have sent a full description of his abuse to your corporate office and have posted the transcript to the web on our Consumer Activist website and Social Networking pages. And my son has already posted his reaction to the High School forums. I do hope you will deal with this person and this problem before it can grow to harm your reputation and standing further.
......
temptation is to have people call and ask these guys how much a shake is.... see if they will learn it before too long. but i know it would be pointless. think they are too stupid to get it even then.... lets see if this note to corporate helps.
(770) 730 - 0741
On the morning of March 20th at 12:30 AM, I took my son to your store to buy him an Angus Burger and a Shamrock Shake. I pulled to the front of the two order posts and searched for the shake prices. They were not to be found, so I asked the worker what the shake prices were. In badly broken English he informed me that he didn’t know. I asked him to look for a price on the inside board. He then told me in a very rude tone that I had to buy it to find the price. He then proceeded to take other orders from cars behind me in line (at the second screen) and tell them to go around me. I waited there for 11 minutes with no helpful answer from him. He never gave me the price for the shakes, insisting he didn’t know and that he had no way to find out. When I drove to the window he got ruder and more insulting with his tone, all in the presence of my son. I sat at the window waiting for a price and he stomped off, creating a back up of at least 7 cars. Finally another worker (younger black gentleman) arrived to assist. The first worker (Hispanic fellow) refused to help me order the shakes even after he was given the info that he wasn’t able to find on his own. I informed him I would like to place my order with the more knowledgeable and respectful employee who was actually trying to help. At this point the rude employee was downright belligerent and he told me that he was the manager and that the other employee would not be allowed to help me. So, I asked if I could place the order again, and he told me to leave the line. After 21 minutes total at your store I left with no food or satisfaction.
Fortunately I got proper treatment from competent staff at the Roswell Road store when I traveled over there. They were able to give me the information on who to contact and report the problems to higher authority and hopefully have the addressed properly. And while they attempted to apologize for this event, I informed them that there was no need for them to apologize for your stores failures and I thanked them for their concerns and I felt embarrassed they were forced to offer apologies for things they had not done.
I am not sure what kind of management you have or if this was just a very rude hourly employee with delusions of power, but I was extremely disappointed and offended by this treatment. His lack of basic knowledge of your product and prices was bad enough, but his treatment of me and my son was inexcusable. This kind of person has no business in areas dealing with the public or service. I have sent a full description of his abuse to your corporate office and have posted the transcript to the web on our Consumer Activist website and Social Networking pages. And my son has already posted his reaction to the High School forums. I do hope you will deal with this person and this problem before it can grow to harm your reputation and standing further.
......
temptation is to have people call and ask these guys how much a shake is.... see if they will learn it before too long. but i know it would be pointless. think they are too stupid to get it even then.... lets see if this note to corporate helps.