The Saga with Bell still not over...
So I got another bell from Bell Canada today. A bill for $100.00 (less a $14.00 credit) as a cancellation fee.
However, I signed up with Bell Internet in January of 2008. I had a two-year contract. That ended in January 2010. Therefore, I should not have been charged this $100.00 fee.
The first thing I did when I called Bell was to press “2” for “French” service. At least then I would get a Quebecois person and not someone in India or wherever. I still don’t think I got someone in Canada though!
Anyway, we went through every bill all the way back to 2008 and what Bell did to my internet service.
She tried to give me a song and dance that my service changed in November 2009. I looked at my bill and we went through it. I tried hard not to become irate. I disagreed with everything she told me. I started internet with Bell (sympatico) in January 2008. I had not authorized any changes in two years.
In the end, she agreed that I had fulfilled my two-year contract and that I should not have been charged this $100.00 cancellation fee.
I got the customer service representative’s name and employee number, a confirmation number, and she sent me an e-mail with a bill balance of zero.
I still don’t believe for one moment though that this is over. They’ll try to screw me again, I’m sure.
TAKE NOTE EVERYONE (at least my Canadian friends that is). LEAVE BELL. STAY FAR AWAY AS POSSIBLE FROM THIS COMPANY AS POSSIBLE.
However, I signed up with Bell Internet in January of 2008. I had a two-year contract. That ended in January 2010. Therefore, I should not have been charged this $100.00 fee.
The first thing I did when I called Bell was to press “2” for “French” service. At least then I would get a Quebecois person and not someone in India or wherever. I still don’t think I got someone in Canada though!
Anyway, we went through every bill all the way back to 2008 and what Bell did to my internet service.
She tried to give me a song and dance that my service changed in November 2009. I looked at my bill and we went through it. I tried hard not to become irate. I disagreed with everything she told me. I started internet with Bell (sympatico) in January 2008. I had not authorized any changes in two years.
In the end, she agreed that I had fulfilled my two-year contract and that I should not have been charged this $100.00 cancellation fee.
I got the customer service representative’s name and employee number, a confirmation number, and she sent me an e-mail with a bill balance of zero.
I still don’t believe for one moment though that this is over. They’ll try to screw me again, I’m sure.
TAKE NOTE EVERYONE (at least my Canadian friends that is). LEAVE BELL. STAY FAR AWAY AS POSSIBLE FROM THIS COMPANY AS POSSIBLE.