The Saga with Bell is still not over...

Jun 29, 2010 10:17

So, it’s still not over. I got a bill in the mail from Bell yesterday - charging me for internet service from May 20 to May 30.

My internet service was terminated on May 6. My previous bill I had received a credit from May 6 to May 20 (the 20th was my normal cycle billing date each month with Bell).

As previously reported, I cancelled my internet service with Bell on April 30. I was told that I had to give Bell 30 business days. That was fine. But then when I switched my home phone to Primus on May 6, Bell cut my internet off too. So I got a credit for that time, May 6 to May 20… and now I get a bill for the time period for May 20 to May 30.

Fortunately, I had a copy of a bill sent to me by internet complete with a tracking number and a employee identification number that PROVED I got this credit.

I spoke to “Fred” (at least that’s what he said his name was, but with a heavy Indian accent) this morning. It took almost 30 minutes on the phone with him, but he confirmed that this bill was in error and that the full amount would be reversed. He gave me his employee (agent) number, and a confirmation number, and sent me a confirmation e-mail stating the same.

Do I dare believe that I’ve now heard the last from Bell? I don’t. I’m sure they’ll still find other ways to screw up again. I just want to be rid of them.
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