week in review
i don't normally write about RL, i think; not in any sort of depth, anyway. but since it's the new year, and i made alla them resolutions, i figured i would recap and see how the ACTION is coming.
1) quit my part-time office job to focus more on my network marketing gig. this has been an enormous weight off my shoulders. i refuse to think about it in a financial sense just yet. still reveling in the victory of simply making a decision.
2) made my action plans for both my jobs, have been following them, and have been feeling a definite change in how thorough i've been. especially as a counselor; that job has driven me into the ground over the past six months, but i am feeling good about it. this week.
3) not majorly important, but - a cat peed in my car last weekend and yesterday i got it professionally cleaned! and it only cost me twenty bucks because i think the kid was all of 17 and for one second i imagined an alternate life for dean winchester.
4) joined the gym next to my work, RUNNIIING, yahh! i did it for a while last year to get myself going, and then i got going, and was super-motivated, and just left it behind. now i need it again! and i'm excited to do it.
5) had a personal conflict and used every ounce of control i possessed not to rise to it. i bit my tongue and let the day pass and when i woke up in the morning, i cared about 110% less about it than i did the day before. it felt amazing, not to let myself fall into that loop of anger again.
still struggling with how much time to put toward writing this year. TBD. as much as humanly possible, i know, but - i'm going to have to do some sacrificing again, but with nixing that PT office piece, hopefully things'll work out real nice.
and now, the reason i decided to post tonight: i had the most amazing breakdown on a doctor's receptionist today. it resulted in yelling. literally, i was yelling at this woman over the phone. i am so embarrassed and humiliated and fueled by it that i have to hahaha, ahhh, tell you.
let me preface by saying three things:
1) i have talked to this woman many, many times in the last fifteen months and she is a raging, miserable cunt.
2) i have had this exact conversation with her every single time we've spoken. this is always an issue, and i'm still not sure where the problem is.
3) the method required for getting a new prescription has not changed in the entire fifteen months i've been communicating with her. the process is: we request refill from pharmacy; there are no refills, so pharmacy faxes a request to doctor's office for a new prescription; doctor faxes new prescription to pharmacy; pharmacy fills it, we pick it up, and client gets the meds.
here is the conversation that happened.
me: hi, this is michelle from the [mountain view] program, calling about our client, x, who is a patient of dr. so-and-so. i just talked to the pharmacy regarding some of x's prescriptions and they've informed me that they haven't received a response to their fax request.
her: i don't understand why you keep calling [HAHAHA NO REALLY], i called those prescriptions in.
me: I understand that, the pharmacist did tell me they'd spoken to someone about these prescriptions, but they need to receive them via fax.
her: but there's no physical thing to send, there's nothing to fax.
[which hahah please i need to cut in here, because. what she is saying is, apparently a doctor doesn't have to write prescriptions and sign them for the order to be legal. apparently a doctor's receptionist can just call the pharmacist and tell them what the prescription is. HAHA which. is not the case. ever. in life.]
me: okay, listen, we just had this conversation and i don't really know what the problem is. i understand that you called them, you're telling me you called them, but they STILL DO NOT HAVE THE PRESCRIPTIONS, so something must have gone wrong, so can you please send them again.
her: i don't know why the pharmacy is screwing this up.
me: OKAY IF I COULD DO THIS MYSELF, I WOULD, BUT I CANNOT, BECAUSE I CANNOT WRITE PRESCRIPTIONS, YOU ARE MY CONNECTION TO THE DOCTOR, SO THEREFORE YOU NEED TO DO THIS. I DON'T UNDERSTAND WHAT THE PROBLEM IS. CAN YOU PLEASE SEND NEW PRESCRIPTIONS VIA FAX TO THE PHARMACY. YOU FUCKING ASSHOLE.
her: all right, i'll call them again. give me a couple of hours.
me: THANK YOU.
hahah and then i hung up on her
HAHA WHY DID I DO THAT?! HOW DID I LET MYSELF FLIP OUT LIKE THAT?! the misunderstanding was not even rectified! i was too mad that i had to explain it for me to even explain it! OMFG. i hate this woman, ugh if you could understand what an asshole she is. one of those people who will tell you, "i'm too busy for this right now," you know? no etiquette, compassion, customer service skills, or professionalism whatsoever.
obviously i showed none of that either, but I USUALLY DO. I SWEAR. even with her. i'm very nice. except today.
(and also she gives mega lip to our client, when she tries to call in for her own prescriptions. which i think is honestly what makes me so fighty. SHE'S MENTALLY ILL. DON'T FUCKING GIVE HER LIP.)
the sad thing is, that is not the only professional i flipped out on this week. two days ago i stormed into a phlebotomy lab because the phlebotomist made my client cry, and i yelled all trembling and mad in person while three people stared at me like i was the first human being they'd ever seen in their lives. DON'T FUCKING MAKE MY CLIENT CRY. I'LL KILL YOU IN THE HEAD.
i think this is because on tuesday one of my clients had a psychotic breakdown and targeted me and got all yelly and postury and targeted me and got in my face and scared the ever-loving out of me. ugh. still makes me all wibbly, thinking about it.
time to decompress, this weekend o_O
1) quit my part-time office job to focus more on my network marketing gig. this has been an enormous weight off my shoulders. i refuse to think about it in a financial sense just yet. still reveling in the victory of simply making a decision.
2) made my action plans for both my jobs, have been following them, and have been feeling a definite change in how thorough i've been. especially as a counselor; that job has driven me into the ground over the past six months, but i am feeling good about it. this week.
3) not majorly important, but - a cat peed in my car last weekend and yesterday i got it professionally cleaned! and it only cost me twenty bucks because i think the kid was all of 17 and for one second i imagined an alternate life for dean winchester.
4) joined the gym next to my work, RUNNIIING, yahh! i did it for a while last year to get myself going, and then i got going, and was super-motivated, and just left it behind. now i need it again! and i'm excited to do it.
5) had a personal conflict and used every ounce of control i possessed not to rise to it. i bit my tongue and let the day pass and when i woke up in the morning, i cared about 110% less about it than i did the day before. it felt amazing, not to let myself fall into that loop of anger again.
still struggling with how much time to put toward writing this year. TBD. as much as humanly possible, i know, but - i'm going to have to do some sacrificing again, but with nixing that PT office piece, hopefully things'll work out real nice.
and now, the reason i decided to post tonight: i had the most amazing breakdown on a doctor's receptionist today. it resulted in yelling. literally, i was yelling at this woman over the phone. i am so embarrassed and humiliated and fueled by it that i have to hahaha, ahhh, tell you.
let me preface by saying three things:
1) i have talked to this woman many, many times in the last fifteen months and she is a raging, miserable cunt.
2) i have had this exact conversation with her every single time we've spoken. this is always an issue, and i'm still not sure where the problem is.
3) the method required for getting a new prescription has not changed in the entire fifteen months i've been communicating with her. the process is: we request refill from pharmacy; there are no refills, so pharmacy faxes a request to doctor's office for a new prescription; doctor faxes new prescription to pharmacy; pharmacy fills it, we pick it up, and client gets the meds.
here is the conversation that happened.
me: hi, this is michelle from the [mountain view] program, calling about our client, x, who is a patient of dr. so-and-so. i just talked to the pharmacy regarding some of x's prescriptions and they've informed me that they haven't received a response to their fax request.
her: i don't understand why you keep calling [HAHAHA NO REALLY], i called those prescriptions in.
me: I understand that, the pharmacist did tell me they'd spoken to someone about these prescriptions, but they need to receive them via fax.
her: but there's no physical thing to send, there's nothing to fax.
[which hahah please i need to cut in here, because. what she is saying is, apparently a doctor doesn't have to write prescriptions and sign them for the order to be legal. apparently a doctor's receptionist can just call the pharmacist and tell them what the prescription is. HAHA which. is not the case. ever. in life.]
me: okay, listen, we just had this conversation and i don't really know what the problem is. i understand that you called them, you're telling me you called them, but they STILL DO NOT HAVE THE PRESCRIPTIONS, so something must have gone wrong, so can you please send them again.
her: i don't know why the pharmacy is screwing this up.
me: OKAY IF I COULD DO THIS MYSELF, I WOULD, BUT I CANNOT, BECAUSE I CANNOT WRITE PRESCRIPTIONS, YOU ARE MY CONNECTION TO THE DOCTOR, SO THEREFORE YOU NEED TO DO THIS. I DON'T UNDERSTAND WHAT THE PROBLEM IS. CAN YOU PLEASE SEND NEW PRESCRIPTIONS VIA FAX TO THE PHARMACY. YOU FUCKING ASSHOLE.
her: all right, i'll call them again. give me a couple of hours.
me: THANK YOU.
hahah and then i hung up on her
HAHA WHY DID I DO THAT?! HOW DID I LET MYSELF FLIP OUT LIKE THAT?! the misunderstanding was not even rectified! i was too mad that i had to explain it for me to even explain it! OMFG. i hate this woman, ugh if you could understand what an asshole she is. one of those people who will tell you, "i'm too busy for this right now," you know? no etiquette, compassion, customer service skills, or professionalism whatsoever.
obviously i showed none of that either, but I USUALLY DO. I SWEAR. even with her. i'm very nice. except today.
(and also she gives mega lip to our client, when she tries to call in for her own prescriptions. which i think is honestly what makes me so fighty. SHE'S MENTALLY ILL. DON'T FUCKING GIVE HER LIP.)
the sad thing is, that is not the only professional i flipped out on this week. two days ago i stormed into a phlebotomy lab because the phlebotomist made my client cry, and i yelled all trembling and mad in person while three people stared at me like i was the first human being they'd ever seen in their lives. DON'T FUCKING MAKE MY CLIENT CRY. I'LL KILL YOU IN THE HEAD.
i think this is because on tuesday one of my clients had a psychotic breakdown and targeted me and got all yelly and postury and targeted me and got in my face and scared the ever-loving out of me. ugh. still makes me all wibbly, thinking about it.
time to decompress, this weekend o_O