I heard on the radio today that Network rail got fined £4m for the health and safety breaches in the Paddington crash. About 30 people died in that if I recall right
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I dunno: I can see the number of missed cancer screening follow-up appointments, for example, having a not insignificant impact. And I know for certain that they had a shortage of blood supplies in Northern Ireland at one point due to donor appointment letters not arriving (that was caused by a wildcat strike, but a similar result could easily come from lost mail).
A little further digging shows that the train company involved was also fined: £2m for having provided inadequate training for the driver (who was also killed in the crash).
Hard to say as to scale, without knowing the size of the organisations involved. Thames Trains is only regional of course, so must have less money than either Network Rail or RM. No idea how much money Network Rail makes.
RM's fine was mostly about poor HR and training practices, rather than customer services.On RM's customer services, my experience of it has been pretty good, thus far. The complaint I made at the old place got fixed pretty quickly (and that was before they knew who I worked for!). The recent complaint at the new place appears to have been sorted, too, touch wood.
RM's customer services, from my experience are poor. You are the first person who has said anything positive about them. Them seem to employ a policy of get them off the phone and tell them lies.
One claim for a missing board game took 3 months to sort out, with much messing about to the sender.
It makes it worse that my local DO is a bad one, so much so that I have all my packets sent to Glossop, which is a bit of a no-no but I'm sick of stuff going AWOL after I recieve the P739 and they can't locate it for a month.
I tend not to look too deeply into things, as a lot of people do. I take them at face value, what I hear on the news and radio (I never believe anything I read in the courier, well I just recycle it now without reading it, its that full of crap). You do find more things out when looking into things deeply, like the £2m fine, but my brain starts to melt when I start to think too much about stuff. Which is why I stopped buying saturday papers some time ago, as I think life is complicated enough without adding thought provoking things to mix with the contents of my already overcrowded mind!!!
A little further digging shows that the train company involved was also fined: £2m for having provided inadequate training for the driver (who was also killed in the crash).
Hard to say as to scale, without knowing the size of the organisations involved. Thames Trains is only regional of course, so must have less money than either Network Rail or RM. No idea how much money Network Rail makes.
RM's fine was mostly about poor HR and training practices, rather than customer services.On RM's customer services, my experience of it has been pretty good, thus far. The complaint I made at the old place got fixed pretty quickly (and that was before they knew who I worked for!). The recent complaint at the new place appears to have been sorted, too, touch wood.
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One claim for a missing board game took 3 months to sort out, with much messing about to the sender.
It makes it worse that my local DO is a bad one, so much so that I have all my packets sent to Glossop, which is a bit of a no-no but I'm sick of stuff going AWOL after I recieve the P739 and they can't locate it for a month.
I tend not to look too deeply into things, as a lot of people do. I take them at face value, what I hear on the news and radio (I never believe anything I read in the courier, well I just recycle it now without reading it, its that full of crap). You do find more things out when looking into things deeply, like the £2m fine, but my brain starts to melt when I start to think too much about stuff. Which is why I stopped buying saturday papers some time ago, as I think life is complicated enough without adding thought provoking things to mix with the contents of my already overcrowded mind!!!
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