Ops manual outline v 1.0
Operations Manual
EMPLOYER EMPLOYEE RELATIONS
Hiring Policies
Interview questions
Interview score card
Getting applicants
Job Description, Loan Officer
Recruiting policies (sales manager)
Employee Handbook
Dress code
licensure
attendance
performance
employment agreement
at will
Limited Non Compete
Our non compete policy states that, for a period of 18months after departing the company, no employee may work at a firm in themortgage lending field where another employee is working without writtenconsent from Ohio Home Investments, This policy is in force to protect theCompany from former employees recruitingpresent employees.
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Signed
non disclosure of trade secrets
required forms
DFI forms
Tax Forms
Probation policies and quota
Acknowledgement and receipt
Production contract
Training commitment and agreement
license info
where to go and what to do.
Taking your test
Office meetings
Daily briefing
Daily emails
Weekly meeting
Training meetings
Marketing policies
Minimum requirements
Equal prominence
Commission splits
Basic agreement.
Bonuses
When you get paid
Acknowledgement + Receipt of handbook.
Checklist
Policy Changes and updates
Loan officer Expectations
Dress
Professionalism
Ongoing Training
Comportment
Branding themselves and our company
Customer
LOAN PROCEDURES
Language, Vocabulary
Loan process: Timeline and overview
Taking an Ap.
On the computer
The loan process
Getting a lead
Saving to act!
Setting Expectations
Taking an application
Overview
Take a full application
For Purchases
For Refinances
For investors
Making disclosures
Pulling Credit (get check for credit)
Calculating debt ratios
Printing disclosures
Ordering appraisal
Ordering title
Getting income docs
Submitting to lenders
Running DU/LP
Processing duties vs. Loan Officer Duties
Using ACT
Entering a new contact
Hotkeys
Working with Activity Plans
Syncing Data
Using CALYX
Taking application
Converting from paper ap (when necessary)
Data folders
Pulling credit
Using forms
Closing cost scenarios
Adding Lenders into Calyx
Processing procedures
Marketing
Sales and Marketing
Prospecting Scripts
Past clients/sphere
Professionals
Attorneys
Accountants
Financial Planners
Small business owners
Realtors
Builders
Top Realtors
Consumers
Door knocking scripts
Home owners
FSBOS
Listed Homes
Apartment Dwellers
Flyers
Stop paying Rent
HR PEOPLE
Networking Groups
Meeting Production Goals
Annual Goals
Sample business plan
Daily goals
Creating your schedule
Quarterly goals and quotas
Quarterly schedule
Monthly schedule
Weekly Schedule
Daily Schedule
Scheduling Vacations
Making up for lost time
Minimum Daily Acitons
Ideal Actions
Thoughts on controlling your time
Sales Reports
Production & Appointment Reporting
Sales Meeting
Customer Service
Thank yous
Keeping Data Confidential
Setting expectations
Working with Investors, and Vendors
Appraisers
Title Companies
Whole SaleLenders
Lender List and Contact info
Getting new lenders added