Felt like I was running usability studies today. A colleague was having trouble sharing a document, claiming that the interface for sharing changed significantly with the switch from Google Docs to Google Drive. As it turns out, the sharing interface hasn't changed, and the way you get to it hasn't significantly changed. The culprit was the ( Read more... )

If I'm your customer, filling in your form, and your SQL can't handle my use of apostrophes just because you don't know how to properly escape my input, then that's your problem, not mine ( Read more... )

From Airport Link's otherwise well-designed timetable web page:


( Read more... )

Gripe of the day: taking the time to fill in a contact form on a web site, clicking Send, and being told that the requested page does not exist yet. Double-gripe, had I not been able to go back and save what I wrote ( Read more... )

This post could also be titled: "EMI finally got a clue, but they still suck ( Read more... )

One of the questions in a work survey asks:

How important is it to you that your immediate manager talks to your team about:
[list of information areas]All good and well, but they copied the answers for the radio buttons from a previous question - "how would you rate your immediate manager's communication skills when providing you with information ( Read more... )

Pretty much every day I observe some example of poor usability and have an urge to post about it (or maybe tell the relevant company about it). Then, of course, I don't get around to it, or forget about it ( Read more... )

What's with the banking user interface hell today ( Read more... )

Today's example of poor usability comes from the Victoria Teachers Credit Union:


( Read more... )

Argh! What's going on? I wrote a letter in OpenOffice and saved a PDF copy - different fonts. So I read the help and learnt to turn on this option:

"PDF/A-1Converts to the PDF/A-1 format. This is defined as an electronic document file format for long term preservation. All fonts that were used in the source document will be embedded into the ( Read more... )