You could always try and venture outside to go physically to one of their banks. I know it would be tough, but I bet you would be harder to ignore in person.
If that's too tough, I suggest calling back and demanding to talk to the manager and then telling the manager to activate your account. And be demanding and forceful. That almost always works.
I used to work for a bank before, and while I didn't deal with this sort of situation directly, I think I have some idea of how it works. The state of Connecticut will not take your money, as in take it and use it for themselves. What they do is they take it and put it in kind of a trust thing, for unclaimed property. It'll still be yours and as far as I know you should still be able to reclaim it from the state. I don't know what all that would involve, but it should still be your money. The only thing that changes, as far as I know, is who's keeping it for you - the bank or the state.
That said, I know it can be a bitch and a half to do identity confirmation with banks. But if you have all that information, it shouldn't matter if you don't know your last transaction. That's just one of a bunch of things they can use to confirm your identity (at least it was at Wells Fargo).
I think that the girl was just being a bitch. I mean, I offered her other confirmation of identity (Social Security number, birth date, driver's license number) but nothing mattered to her except the last transaction on the account. Then she started in with the, "If you ARE who you say you are" crap. At which point I hung up the phone, because some people are just fucked-up assholes.
Escheated money in Connecticut used to go into the General Fund, which is a slush fund for politicians. I don't know if it still goes there or not, but that's where it used to go.
If they want a transaction, I'll give them a transaction. I'll yank out every last dime from the bank as of tomorrow morning. I'd do it now, except I don't have an ATM card for Webster.
All the information you've given should have been more than enough for them to confirm your identity and give you your money. Are they a smaller, local bank? Sometimes the smaller banks don't follow a lot of the generally accepted banking practices that some of the larger, nationwide banks do. It gets really frustrating to work with them. It's stupid, and I don't know why they get away with it.
When you take all your money out of the back, make damned sure the manager knows why you are terminating your business relationship with them. Make it very, very plain that the asshats posing as tellers severely need to be trained not to be rude asshats. Do this in person, at the branch, preferrably during a busy time when there are plenty of other people in there, and do it in a voice meant to be heard by everyone. Don't yell, but do make sure the information of just how rude this bank is, exactly the crap they are pulling on you and the rhetorical question asking if they do this to everyone in heard by everyone in the bank at the time. If you're calm but righteously furious, the manager should cough up all sorts of bribes incentive to get you to shut up and stop threatening to drive business away
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Comments 5
If that's too tough, I suggest calling back and demanding to talk to the manager and then telling the manager to activate your account. And be demanding and forceful. That almost always works.
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That said, I know it can be a bitch and a half to do identity confirmation with banks. But if you have all that information, it shouldn't matter if you don't know your last transaction. That's just one of a bunch of things they can use to confirm your identity (at least it was at Wells Fargo).
Reply
Escheated money in Connecticut used to go into the General Fund, which is a slush fund for politicians. I don't know if it still goes there or not, but that's where it used to go.
If they want a transaction, I'll give them a transaction. I'll yank out every last dime from the bank as of tomorrow morning. I'd do it now, except I don't have an ATM card for Webster.
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