contacting roihoxai/animerch?

[nierly]

A few months ago I bought some things from roihoxai (also widely known as animerch on tumblr/fb/elsewhere) and I have yet to receive my items or heard any updates about them

Comments

[jessyluvsorange]

I'm having the same problem, I've never bought from here before but it seemed like she had good feedbacks.
I preordered from her in april and communications was pretty poor. I asked towards the end of May and she said she's was shipping it out.
I waited for awhile and still nothing so I contacted her multiple times through email and tumblr she said replied once saying she'll look for the tracking number and ever since I haven't heard from her.

I hope someone else has some info on her because this is just ridiculous.

[wutastic]

I have dealt with her before and had 2 transactions. The first tool forever too ship but she was very understanding and shipped my package free. So I made an order a second time since the first went so well. I bought from her on Tumblr and I know that website can be glitchy but she would only ever answer 1 out of every 6 or so asks. And I talk to some friends using the ask box and hasn't had such a severe problem. Finally she responded like 2 weeks later saying okay I will ship it soon. Weeks later she still didn't. I filed a Paypal claim. Then after a week or so escalated it and THEN she finally shipped it so I received it about 2 months after I sent payment. I'm not sure what is going on with her shop right now but I recommend you not buy from her. If I hadn't filed that claim she would have just run off with my money.

[jessyluvsorange]

exactly, I think I sent her like 7-8 msgs on tumblr and she only replied like once.
she's still taking pre-orders and such on tumblr & her new site so she seems active but is still ignoring msgs.
I actually tried to file a Paypal claim but since it was over a certain amount of time I can't really do much anymore.

[nierly]

I'm in the same boat how I waited too long and now I can't file a claim either. It's pretty frustrating.
I can't help but feel like she shouldn't be working on updates, contests and her new site until she's gotten through her messages. From the looks of it she's got heaps of people to reply to.

[lukaxrenjou]

I had the same problem before with that seller before I open my own Japanese Merchandise Sales. It would be best to be careful with that seller, and instead look for someone else.

[nierly]

Yeah, thanks. I used to be fine using her services, but now they're not as great as before. Good luck with your own merch sales. c:

[shindkrow]

I know this post is kinda old, but I just ordered from her website. After what I've read online and after sending 2 emails and no response, I'm filing a claim to refund my money... I wish she would take her site down if it's no longer active.

[nierly]

Sorry to hear about that. I do hope you get your money back!
I also wish she would take her site down and stop her services when there's no promise to anything.

[shindkrow]

As much as I hate to I'm gonna wait 3 days. No response by this weekend and I'm just gonna escalate it.

Do you think Paypal will side with me or will I be out $54?

[nierly]

How long ago did you send the money to her?
Usually if it's within a reasonable amount of time, paypal will side with you and refund the money.
I just never got my money back 'cause I ended up waiting too long.