There are certain images that just spark something in me... and today, it was one that Beca posted on Facebook.


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Over the course of the next two weeks, I get to see a lot of this:


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This year, we took it upon ourselves to drive up to Tennessee to spend Christmas with George’s parents. The drive, in and of itself, was an adventure… Since lists make everything better, I will bullet-point the highlights of the trip for you:

• It’s a 12 hour drive without counting stops. We agreed to set out at 8 or 9am so we’d be here by 11pm, ( Read more... )

After the initial letter of complaint and reply, the Mexicana representative and I exchanged a couple more emails. I explained how my interest was not receiving the reimbursement at all, but the fact that I understood that was not their policy for a couple of different reasons and I was concerned that an employee would commit to something contrary ( Read more... )

So… I actually (very surprisingly) got a reply from Mexicana…

Dear Mrs. Lorenia de la Vega:

Thank you for allowing us the opportunity to process your request. On behalf of Grupo Mexicana please accept our sincerest apology for any inconveniences you may have endured.

My name is Sergio Gomar and I am in charge of the evaluation to your case. ( Read more... )

I’m not big on writing complaint letters to Customer Service reps when I am mistreated or when service is just plain shoddy. I am pretty understanding about the fact that one employee of a company is not an accurate representation of all that the company actually stands for. However, after my experience this past weekend, I decided to not only ( Read more... )