How FEDEX works in Spain (an Operations Analysis)
1. Courier comes to your house without ringing doorbell or calling your cellphone.
2. Courier forgets to leave a note.
3. Tracking number input on phone to customer service machine results in direct re-route to Operator - tracking number tracking apparently does not work on phone
4. Operator resides in the UK and does not want to deal with Barcelona/Spanish system
5. Call new number for FEDEX and set up time for courier to come.
6. Courier comes outside the designated time window. And still no note. Or phone call.
7. Call number for FEDEX and ask for ANOTHER three-hour time window.
8. Wait for courier, check status using tracking number on FEDEX.com.
9. Website indicates courier came AGAIN outside the time window without note or phone call.
10. Call customer service and cry after talking to three different ladies who have asked you for the same address, phone number, etc three fucking times.
11. Skip work and/or school to stay home the whole fucking day to wait for whenever the fuck the FEDEX courier guy decides is in his best interest to show up at your doorstep.
12. Hope to god he understands how to use the doorbell and cellphone.
13. Play some violent videogame where you can shoot something to get it out of your system.
14. Decoupling indeed. The next time someone tells me FEDEX is the leading example of decoupling in this financial crisis I will figure out whether they want a physical demonstration of decoupling.
via zelda truffle.