(no subject)
the mind just boggles.
John: I've put a prompt in place saying when C****** P*** re-opens for everyone to hear before coming through to you guys.
Me : oh cool thanks john!
5 minutes later
Me : Welcome to C****** P*** After Hours, you're speaking with Sarah
Caller : Hi, just wanting to know if you're open today ??
Me : uh ... no ...
Caller : Oh for fucks s-
and even more than that? I could see by the call timer that she had in fact had to sit through the opening prompt!
Then, just now on the same line a lady calls up and starts straight into what I could tell was a Tirade (with a capital T). When she paused I tried to interject -
Me : Excuse me ma'am, I don't mean to interrupt, but if I could just ....
Caller : NO. NO. Let Me Finish!
Me : of course [silence]
Cue FIVE MINUTES of her complaint. Most calls last less than one minute. She wasn't being hugely rude and at least wasn't railing on me personally ...
Caller : so. you can see my complaint?!
Me : yes I can indeed ma'am, the only problem is, as I was trying to advise you earlier, the office is closed and there's nothing we can do about that from the after hours. Customer services will be open tomorrow and would be able to take your complaints.
Caller : oh. well. right. [click]
my poor head.
John: I've put a prompt in place saying when C****** P*** re-opens for everyone to hear before coming through to you guys.
Me : oh cool thanks john!
5 minutes later
Me : Welcome to C****** P*** After Hours, you're speaking with Sarah
Caller : Hi, just wanting to know if you're open today ??
Me : uh ... no ...
Caller : Oh for fucks s-
and even more than that? I could see by the call timer that she had in fact had to sit through the opening prompt!
Then, just now on the same line a lady calls up and starts straight into what I could tell was a Tirade (with a capital T). When she paused I tried to interject -
Me : Excuse me ma'am, I don't mean to interrupt, but if I could just ....
Caller : NO. NO. Let Me Finish!
Me : of course [silence]
Cue FIVE MINUTES of her complaint. Most calls last less than one minute. She wasn't being hugely rude and at least wasn't railing on me personally ...
Caller : so. you can see my complaint?!
Me : yes I can indeed ma'am, the only problem is, as I was trying to advise you earlier, the office is closed and there's nothing we can do about that from the after hours. Customer services will be open tomorrow and would be able to take your complaints.
Caller : oh. well. right. [click]
my poor head.