WeLoveColors disappointment: streaky tights are "normal occurrence".
I recently bought my first pairs of WeLoveColors tights - oh wow, the excitement of finding tights in my size, in bright colours! When I got them, the fit and feel were great, but then I noticed that there were obvious streaks on all three. I contacted WeLoveColors, sending photos; their customer service people were lovely and responded quickly, but this was their conclusion:
"Thank you for that image, we have submitted it for review and we did find that this is a normal occurrence with these tights, the material can develop these streaks in the dyeing process."
They immediately offered to refund my money, so that's not a problem. What worries me is that apparently these streaky tights are "normal" quality for them. And this means that this isn't an aberration - any tights I could buy from them in the future might well have the same problem, and their quality-control processes won't stop them from getting sent to me.
After paying postage to get my new tights sent to the Antipodes, and waiting weeks for the package, and (of course) after getting all excited about the tights, I'm really disappointed!
So: tell me, fats, about your experience with WeLoveColors. Is this actually normal for them, and should I bother ordering from them again in the hopes that I get better quality next time? I've seen comments here in the past about quality problems with WeLoveColors - how widespread is this?
"Thank you for that image, we have submitted it for review and we did find that this is a normal occurrence with these tights, the material can develop these streaks in the dyeing process."
They immediately offered to refund my money, so that's not a problem. What worries me is that apparently these streaky tights are "normal" quality for them. And this means that this isn't an aberration - any tights I could buy from them in the future might well have the same problem, and their quality-control processes won't stop them from getting sent to me.
After paying postage to get my new tights sent to the Antipodes, and waiting weeks for the package, and (of course) after getting all excited about the tights, I'm really disappointed!
So: tell me, fats, about your experience with WeLoveColors. Is this actually normal for them, and should I bother ordering from them again in the hopes that I get better quality next time? I've seen comments here in the past about quality problems with WeLoveColors - how widespread is this?