For a_phoenixdragon and anyone else who is tearing their hair out because of beaurocracy

[elisi]

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The Tax Credits Office seems staffed ENTIRELY with people like this. I can't BEGIN to explain how INCREDIBLY STUPID they've been for... oh the last year or so - but I'll try. And it's only gotten worse. *stabs* One more week and we're getting our MP involved - who is, thankfully, Labour. Seriously, Darcy's most recent phonecall to them went like this (when he FINALLY got through, I swear, you can be on hold for hours):

Darcy: We sent you all the relevant information AGES ago.
Tax Credits: Computer says no, you can't do that. You have to inform us of any changes by phone.
Darcy: But we SENT it. Like we did before.
Tax Credits: Computer says no, you can't do that. You have to inform us of any changes by phone.
Darcy: No. We SENT IT BY POST, because THAT IS WHAT WE ALWAYS DO.
Tax Credits: Computer says no, you can't do that. You have to inform us of any changes by phone.
Darcy: We SENT IT. You have had all the information for MONTHS, and you fixed it and then you managed to get it wrong ALL ON YOUR OWN. We, however, have always made sure you had up-to-date information.
Tax Credits: Computer says no, you can't do that. You have to inform us of any changes by phone.
Darcy: Are you actually human, can you hear what I'm saying? We have sent - and re-sent - ALL THE INFORMATION to you, several times, because you keep getting it wrong.
Tax Credits: Computer says no, you can't do that. You have to inform us of any changes by phone.
Darcy: Listen, you HAVE the information there. In your records. I KNOW you do. Because WE. SENT. IT. TO. YOU. And you RECEIVED it and FIXED it before.
Tax Credits: Computer says no, you can't do that. You have to inform us of any changes by phone.
Darcy: [considered strangling phone and/or screaming]

ETA: Video contains NSFW swearing.