Change in views
A friend and I decided to dine at Greenwich after watching “YOU CHANGED MY LIFE” in SM San Lazaro yesterday because we're craving for the melted cheese richly spread over the baked macaroni. Our mouths salivate over the hot and crispy friend chicken being partnered with a slice of the richly stuffed overloaded pizza. We walked as we fantasized the idea of savoring every bite.
When we arrived, there are only a small number of people eating. The girl at the counter was courteous enough to answer my friend’s queries. We were delighted because she seemed adept at what she does. So we place our orders and she immediately gave us our drinks and two numbers saying that our orders will be served in six minutes. We smiled and suited ourselves in their comfy brown sofa chairs stationed just two tables away from the counter.
Six minutes passed and the pasta was served. And since our meal was still incomplete, we decided to take some pictures and talk about different stuff while waiting for the rest of our meal. Twenty minutes passed, we started noticing that a lot of people, who ordered after us, were done eating their meals. We remained calm and decided to wait further.
something's still missing
Ten more minutes passed and I raised my hand already to call the attention of one of their crew. He went to our table and in a condescending manner asked us, “ANO pa po ba ang kulang nyo?” We related to him the problem and our fried chickens were served after fifteen more minutes, with only one slice of pizza still lacking. We were informed that the pizza will be served after five more minutes. And so we agreed because we really have no choice at all but to wait.
After eating, I asked my friend to wait for me while I talk with the manager. I went at the counter and asked the girl where their manager is? After some derailing from the crew who attended to us in a condescending manner, I remained firm and grounded in asking for their manager. After five minutes, Neth, their manager, showed up. I told her I just want some feedback regarding what went wrong that made the crew forget about our incomplete meal. I related to her what happened and she admitted that there was some sort of miscommunication between the staff. I said its fine with me because I can wait if my expectations were just set up properly. I told her I am talking because I have patronized their products for years and this is the first time that this has happened to me. I told her I am talking because people from the other tables were complaining; however, they probably don’t know whom to talk to/ with. Neth was very apologetic and I saw sincerity in her; I said, “Just don’t allow this to happen again to other customers.” I smiled and said thank you to her for listening.
As a consumer, I do value services or products which take care of my needs. I go for services or products which does not give me false reassurances. I patronize products or services which promise me not of the impossibilities but of realities. I abhor irresponsible people who eludes the moment you have paid them. I respect people or companies who take responsibility of their product like it is their very own baby. I am loyal to companies who would set my expectations right the very first time, every time, and all the time. What disappointed me is the fact that the crew was not even aware of their pending responsibility to us as consumers. The fact that I even have to raise my hand after waiting beyond the set expecting time already speaks of something.
And yesterday, after patronizing Greenwich for so many years, my view about the company has changed.
A FRIEND.
When we arrived, there are only a small number of people eating. The girl at the counter was courteous enough to answer my friend’s queries. We were delighted because she seemed adept at what she does. So we place our orders and she immediately gave us our drinks and two numbers saying that our orders will be served in six minutes. We smiled and suited ourselves in their comfy brown sofa chairs stationed just two tables away from the counter.
Six minutes passed and the pasta was served. And since our meal was still incomplete, we decided to take some pictures and talk about different stuff while waiting for the rest of our meal. Twenty minutes passed, we started noticing that a lot of people, who ordered after us, were done eating their meals. We remained calm and decided to wait further.
something's still missing
Ten more minutes passed and I raised my hand already to call the attention of one of their crew. He went to our table and in a condescending manner asked us, “ANO pa po ba ang kulang nyo?” We related to him the problem and our fried chickens were served after fifteen more minutes, with only one slice of pizza still lacking. We were informed that the pizza will be served after five more minutes. And so we agreed because we really have no choice at all but to wait.
After eating, I asked my friend to wait for me while I talk with the manager. I went at the counter and asked the girl where their manager is? After some derailing from the crew who attended to us in a condescending manner, I remained firm and grounded in asking for their manager. After five minutes, Neth, their manager, showed up. I told her I just want some feedback regarding what went wrong that made the crew forget about our incomplete meal. I related to her what happened and she admitted that there was some sort of miscommunication between the staff. I said its fine with me because I can wait if my expectations were just set up properly. I told her I am talking because I have patronized their products for years and this is the first time that this has happened to me. I told her I am talking because people from the other tables were complaining; however, they probably don’t know whom to talk to/ with. Neth was very apologetic and I saw sincerity in her; I said, “Just don’t allow this to happen again to other customers.” I smiled and said thank you to her for listening.
As a consumer, I do value services or products which take care of my needs. I go for services or products which does not give me false reassurances. I patronize products or services which promise me not of the impossibilities but of realities. I abhor irresponsible people who eludes the moment you have paid them. I respect people or companies who take responsibility of their product like it is their very own baby. I am loyal to companies who would set my expectations right the very first time, every time, and all the time. What disappointed me is the fact that the crew was not even aware of their pending responsibility to us as consumers. The fact that I even have to raise my hand after waiting beyond the set expecting time already speaks of something.
And yesterday, after patronizing Greenwich for so many years, my view about the company has changed.
A FRIEND.