Right now I'm trying to redirect some negative energy from a customer call gone all sorts of wrong, and I got royally chewed out by the caller. Oh, and we screwed up, but not on every part of it, and the caller doesn't want to take responsibility for the portion he screwed up ( Read more... )

We survived the winter storms, and I easily got to work on time, but they decided to start training today at 10. The roads aren't Icy, but I guess they didn't want to take a chance. I wish I could have slept in instead! That's OK, I need to study for my Insurance licencing test on Monday - that's this weekend's fun.

I am going to open up to ( Read more... )