rant!

[gen_amoxicillin]

Comments

[felishumanus]

it is not currys fault, you went to a general electronics store and not a dedicated camera store like jessops or jacobs the two main UK stores,next time ask here and the community will tell you which shop is best :)

general stores can not be expected to know all about different camera intricacies all the staff there is what they sell.

you don't expect to get specialist cancer treatment from a GP you go to a cancer specialist

[gen_amoxicillin]

oh i know, but the whole process was just so very frustrating! i should have asked here first... don't know why i didn't!

[felishumanus]

probably for the same reason i didn't check my camera lenss before goign to buy filters for them....forgot ;p

[adhara]

i don't know about canada, but here (spain) a worker would surely be told off (or even worse) if s/he dared to send a customer to another shop when they actually have or can order what you need, even if it's more expensive. especially if it is more expensive, i'd add...

it sucks, but that's business i suppose :/

[gen_amoxicillin]

that's a good point.

[wibbble]

Why do you think that someone in the UK would know what Canadian camera models are?

This whole post reeks of entitlement complex.

[two_truths]

My understanding from the poster was that she already knew the US/Canadian product name, and the shop assistant knew the UK equivalent for that product... hence how they were able to give her a price and stock quote for a battery & charger.

It is a bit silly, how Canon have different names for their cameras depending on whether they are sold in the US / Canada or else if sold elsewhere.

It is also a bit cheeky to sell a £40 battery & charger for £100.

[two_truths]

(£40 = what you can buy them for. Yes, I know Jessops sold them for £60. That's because Jessops is a bit cheeky too.)

[gen_amoxicillin]

i *don't* think that they would know, but as two_truths said, they obviously saw that it was the same model but didn't point out to me that it has a different name here. it would have helped me out is all.

[tackline]

You expect a sales person to be helpful? That's not their job.

FWIW, Currys is in the same group (DSG) as Dixons and PC World. At one point DSG apparently made 85% of their profit through extended warranties, which I think is a better reason to dislike them.

[bubblerat]

I thought sales people were supposed to be helpful. In otherwords get sales from customers. Or is that two different things?

[spider_heed]

Preach it! I bloody hate customers, I really do. Working in retail destroys your soul.

[red_devil_diva]

It's not really too surprising that Currys staff didn't know the Canadian model names of things - I'd imagine they wouldn't know the ins and outs of every item they sell, and whether generic components are available as they're a general electrical retailers, and not specialists in one areas (as Jessops are).

The sales girl would've got her head to play with if she'd recommended another retailer too.

[bubblerat]

We reccommend other shops in town if we don't have it in, can't order it in for any reason (for example if the customer needs it NOW and can't wait three days) or if the customer asks if there is anywhere else possible to get said item

[princealbert]

Dixon Group which own Currys Digital also have Mastercare, (now the Techguys), which is their premium rate service to track down things like this. Their staff should have given you the leaflet, but done no more.

http://mastercare.co.uk/
(redirects to the new Techguys support subsite)
http://www.thetechguys.com/