EEE. New pee cee!
My friend decided to get a fancy new Sony Vaio desktop so I bought his 3-year old Gateway desktop for a song. It's way higher end than my old one and runs like a rocket, especially with cable wireless ISP. Setting up was a piece of cake until I had to deal with my DSL connection.
Apparently our fibreoptics here are not quite up to snuff and AT&T could not detect my line (for tech support purposes) even though I've been connected for 4 freaking years. After 2 days of being led astray by promises that if I bought new modems and routers and did this & that I could run DSL on 2 PCs in the house. Well hell, I couldn't get connected because they couldn't "see" me. When I tried to initiate a 3rd service request I was told that I can't get DSL in my area and they didn't know why I was being billed for it. I assured them that if I hadn't been getting it I surely would not have been paying for it for 4 years. I finally gave up in frustration and called Time Warner. Me all happy and zipping around the net now.
I just wish AT&T techs would talk to each other. They work well within the guidelines they have, but when a real problem presents itself it shouldn't take 4 days and 12 phone hours to realise that they're going to have to do a physical line check of some sort. When I first requested DSL service I was put off several times until I asked "if I can't get DSL in my area, how come my next-door neighbors are e-mailing me from an sbcglobal.net address?" The service itself was very reliable, but when support became part of the equation I might as well have been on Mars.
Going to make time to watch CSI again. I was stunned during that whole hour. It was everything I'd hoped for, but just... weird. Maybe eveything feels a bit off balance because so many things have changed and we know what's coming (or who's going). :(
Apparently our fibreoptics here are not quite up to snuff and AT&T could not detect my line (for tech support purposes) even though I've been connected for 4 freaking years. After 2 days of being led astray by promises that if I bought new modems and routers and did this & that I could run DSL on 2 PCs in the house. Well hell, I couldn't get connected because they couldn't "see" me. When I tried to initiate a 3rd service request I was told that I can't get DSL in my area and they didn't know why I was being billed for it. I assured them that if I hadn't been getting it I surely would not have been paying for it for 4 years. I finally gave up in frustration and called Time Warner. Me all happy and zipping around the net now.
I just wish AT&T techs would talk to each other. They work well within the guidelines they have, but when a real problem presents itself it shouldn't take 4 days and 12 phone hours to realise that they're going to have to do a physical line check of some sort. When I first requested DSL service I was put off several times until I asked "if I can't get DSL in my area, how come my next-door neighbors are e-mailing me from an sbcglobal.net address?" The service itself was very reliable, but when support became part of the equation I might as well have been on Mars.
Going to make time to watch CSI again. I was stunned during that whole hour. It was everything I'd hoped for, but just... weird. Maybe eveything feels a bit off balance because so many things have changed and we know what's coming (or who's going). :(