Vonage must die.
This is the letter I sent to Vonage, after they literally tried to rip open my body and suck the soul out of it. I hate this company more than I hate the Edmonton Oilers, and that's saying something. If you want to know my plight with this soulless, money-grabbing assfuck of a corporation, you need only read the letter. I'm sure it won't make any difference, but It will give me a hard copy I can present to VISA and my local bank, so I can get some of the "charges" they put on my account, recinded. If you ever consider subscribing to Vonage, you have been warned.
To:
Vonage
23 Main Street
Holmdel, NJ 07733
U.S.A
From:
Cairan Matthew Ryan
4415 Torquay Drive
Victoria, BC, Canada.
V8N 3L3
Account Number:
1004162925
Cancellation ticket Number: 46 12 387
Attention: Vonage Corporation.
To whom it may concern,
I am officially writing to you in regards to my request to cancel my account. My account has been poorly managed from my inclusion to your service, and your business dealings with me have been nothing short of a shambles. I am reiterating my request for your company to cancel my account immediately, and indefinitely. My cancellation details are listed above, and were presided over by one of your “customer care” supervisors. His name was Charles. The cancellation request was initiated at around 3:00 pm Pacific Time, on May 30th, 2006. The operator assured me it would only take “about 24 hours” to process the request. That was on Tuesday. It is now Friday afternoon. I am also not paying for extraneous charges on my credit for a service that never worked in the first place.
I have never had so much trouble with a phone company. I request for you to cancel the extra line you clandestinely added to my account without my notification. I never asked for this extra line, and thus, I will not pay for it. I did however, request a device transfer, about two weeks ago. One of your operators assured me it was possible, and I quote “without adding an extra line for the device transfer.” The $ 94.99 CAD was debited from my credit card as expected. Two days later, your esteemed company called me back, at work, no less, to gravely inform me that the device transfer could not go through, on the grounds that an extra line had to be added. This means your customer service operator blatantly lied to me, as have several others of your customer service representatives. I asked for my $94.99 back, which was duly processed. However, I did NOT ask for a second line to be added, which you did anyway. I was also deeply disturbed by the attempted $409.95 CAD debit from my credit card that, luckily, did not go through. Your customer service representatives, again, had no satisfactory explanation for this transaction. I am a student. I cannot afford companies like you attempting to debit large sums of money from my credit card for no reason. I signed up for your service to save money, not to have my bill double overnight.
By the time I received the notification of this erroneous transaction, I had been on the phone for at least an hour every day, for almost a week trying to cancel this service. Every time I was either disconnected, or I was deflected to department upon department, with no satisfactory answer. Thus, you cleverly managed to string me along over the 30-day cancellation rebate period, so you could pile up non-descript and outrageous charges against me.
I will not pay these charges, and my local bank and credit card company will be given a copy of this letter to ensure there is written proof of my request to cancel, should you refuse my request. I am also not paying for the VT2442 router, which never worked. I will accept to pay the cancellation fee, but not the router charge. I wish to have my account terminated immediately, and notified when that occurs. I wish to also be notified when you have received this letter.
I am disgusted and appalled by your unwillingness to cooperate with your customers, and this signifies a very grave outlook for your company in the future. Your customer service is a joke, your blatant money-grabbing revolting, and your professionalism is absolutely diabolical. Unfortunately, I had high hopes for your service, and you have failed me spectacularly. I suggest you direct your customer service in a more personable way in the future, to avoid similar complaints such as this one.
Sincerely,
Cairan M. Ryan
-----------------------------
That is most definitely all,
DynamoRyan
To:
Vonage
23 Main Street
Holmdel, NJ 07733
U.S.A
From:
Cairan Matthew Ryan
4415 Torquay Drive
Victoria, BC, Canada.
V8N 3L3
Account Number:
1004162925
Cancellation ticket Number: 46 12 387
Attention: Vonage Corporation.
To whom it may concern,
I am officially writing to you in regards to my request to cancel my account. My account has been poorly managed from my inclusion to your service, and your business dealings with me have been nothing short of a shambles. I am reiterating my request for your company to cancel my account immediately, and indefinitely. My cancellation details are listed above, and were presided over by one of your “customer care” supervisors. His name was Charles. The cancellation request was initiated at around 3:00 pm Pacific Time, on May 30th, 2006. The operator assured me it would only take “about 24 hours” to process the request. That was on Tuesday. It is now Friday afternoon. I am also not paying for extraneous charges on my credit for a service that never worked in the first place.
I have never had so much trouble with a phone company. I request for you to cancel the extra line you clandestinely added to my account without my notification. I never asked for this extra line, and thus, I will not pay for it. I did however, request a device transfer, about two weeks ago. One of your operators assured me it was possible, and I quote “without adding an extra line for the device transfer.” The $ 94.99 CAD was debited from my credit card as expected. Two days later, your esteemed company called me back, at work, no less, to gravely inform me that the device transfer could not go through, on the grounds that an extra line had to be added. This means your customer service operator blatantly lied to me, as have several others of your customer service representatives. I asked for my $94.99 back, which was duly processed. However, I did NOT ask for a second line to be added, which you did anyway. I was also deeply disturbed by the attempted $409.95 CAD debit from my credit card that, luckily, did not go through. Your customer service representatives, again, had no satisfactory explanation for this transaction. I am a student. I cannot afford companies like you attempting to debit large sums of money from my credit card for no reason. I signed up for your service to save money, not to have my bill double overnight.
By the time I received the notification of this erroneous transaction, I had been on the phone for at least an hour every day, for almost a week trying to cancel this service. Every time I was either disconnected, or I was deflected to department upon department, with no satisfactory answer. Thus, you cleverly managed to string me along over the 30-day cancellation rebate period, so you could pile up non-descript and outrageous charges against me.
I will not pay these charges, and my local bank and credit card company will be given a copy of this letter to ensure there is written proof of my request to cancel, should you refuse my request. I am also not paying for the VT2442 router, which never worked. I will accept to pay the cancellation fee, but not the router charge. I wish to have my account terminated immediately, and notified when that occurs. I wish to also be notified when you have received this letter.
I am disgusted and appalled by your unwillingness to cooperate with your customers, and this signifies a very grave outlook for your company in the future. Your customer service is a joke, your blatant money-grabbing revolting, and your professionalism is absolutely diabolical. Unfortunately, I had high hopes for your service, and you have failed me spectacularly. I suggest you direct your customer service in a more personable way in the future, to avoid similar complaints such as this one.
Sincerely,
Cairan M. Ryan
-----------------------------
That is most definitely all,
DynamoRyan