More Update on my Gottaplay situation!
-July 3rd, I called Customer Service, which didn't really help.
-July 5th, I got this e-mail:
Nanthapohn,
The system currently doesn't differentiate between getting a wrong game or no game at all. The problem in this case is that the game wasn't in the mailer that got back to us. There was no indication that the game was stolen in transit as everything was in tact. Please double-check your locale to locate the game. We will send you another return mailer in which to send the game.
Unfortunately we can't unrestricted the account until we have resolved the missing inventory. Please note that there is an option in our "Report a Problem" system to note that the game was lost. If you would like us to report it as lost and charge your account $27 for replacement we can do so in order to resolve the issue.
Michael
GottaPlay Customer Service
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Well, this is completely bullshit. I was so insistent on getting the damn game back to them by the next day after it arrived. I know for a fact that I put it in the envelope! I don't want to pay for this because I know I did everything right on my part, but how do I prove that I am right!
-July 5th, I got this e-mail:
Nanthapohn,
The system currently doesn't differentiate between getting a wrong game or no game at all. The problem in this case is that the game wasn't in the mailer that got back to us. There was no indication that the game was stolen in transit as everything was in tact. Please double-check your locale to locate the game. We will send you another return mailer in which to send the game.
Unfortunately we can't unrestricted the account until we have resolved the missing inventory. Please note that there is an option in our "Report a Problem" system to note that the game was lost. If you would like us to report it as lost and charge your account $27 for replacement we can do so in order to resolve the issue.
Michael
GottaPlay Customer Service
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Well, this is completely bullshit. I was so insistent on getting the damn game back to them by the next day after it arrived. I know for a fact that I put it in the envelope! I don't want to pay for this because I know I did everything right on my part, but how do I prove that I am right!